Lifetime Assistance, Inc. · 18 hours ago
Manager of Quality Assurance
Rochester, NY 14624, USA
Full-time
Hybrid
Mid, Senior Level
$68K/yr - $80K/yrLifetime Assistance is a company dedicated to fostering independence and respect for individuals with intellectual and developmental disabilities. The Manager of Quality Assurance will oversee incident management, ensure regulatory compliance, and supervise staff while focusing on quality improvement and data analysis.
Health CareMedicalNon Profit
Responsibilities
Oversee the full incident management process from report to closure
Ensure all steps of the process meet regulatory timelines and standards
Assign and track investigations for quality and compliance
Conduct weekly investigator meetings and daily QA office huddles
Review investigations and provide detailed feedback and corrective action guidance
Monitor and ensure completion of all incident follow-up requirements
Identify health and safety risks and escalate appropriately
Serve as primary point of contact for OPWDD Incident Management Unit
Monitor IRMA submissions, alerts, and regulatory communication
Maintain professional relationships with OPWDD IMU and the NYS Justice Center
Respond promptly to regulatory inquiries and documentation requests
Ensure accurate classification and filing of reportable incidents and 150s
Maintain up-to-date knowledge of OPWDD 624 regulations
Coordinate, schedule, and facilitate IRC meetings
Prepare agendas, take minutes, and ensure completion of all IRC recommendations
Triage IRC requests and assign investigations appropriately
Facilitate the monthly Informed Consent Committee
Supervise investigative and clerical staff, including coaching and accountability
Ensure high-quality training and professional development for investigators
Provide mentorship and support best practices in investigations
Analyze and trend incident data to identify systemic risks and opportunities
Prepare incident trend reports to support leadership decision-making
Qualification
Required
Supervisory or leadership experience in quality assurance, compliance, or investigations
Experience providing oversight or advisement in an investigative or regulatory environment
Strong knowledge of OPWDD services and regulatory requirements
Excellent written communication and attention to detail. Needs to be able to have a high degree of accuracy and consistency when reviewing investigative reports
Ability to handle sensitive situations with professionalism and clarity
Proficiency in Microsoft Office, including Access
Experience reviewing, analyzing, and trending incident reports
Preferred
Prior experience supervising investigators within OPWDD or Justice Center reporting frameworks
Familiarity with IRMA and OPWDD incident reporting systems
Experience facilitating committees or multidisciplinary review groups
Prior experience in medical or behavioral health settings
Benefits
No-Premium Health Insurance
Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
Career Growth: Clear pathways to advancement, leadership training, and coaching support.
Work-Life Harmony: Generous paid time off and supportive scheduling.
Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.
Company
Lifetime Assistance, Inc.
Lifetime Assistance, Inc.
Founded in 1978
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bryan O'Donovan
President and CEO
Jordon Brown
Executive VP/COO
Recent News
Rochester Business Journal
2025-04-26
Rochester Business Journal
2023-07-18
Rochester Business Journal
2022-12-09
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