Georgia Department of Public Health · 3 hours ago
Customer Service Representative I
Greater Macon
Full-time
Onsite
Entry Level
1+ years expThe Georgia Department of Public Health is dedicated to protecting lives and promoting healthy lifestyles across the state. They are seeking a Customer Service Representative I to provide customer service and administrative support at the Ryan White HOPE Center in Macon, Georgia, where the role involves assisting public health initiatives and responding to community health needs.
GovernmentHealth CareMedicalWellness
Responsibilities
Provide outstanding customer service to the public, internal staff, and external customers
Answer incoming phone calls and respond to inquiries
Verify insurance coverage and eligibility
Schedule appointments efficiently
Enter data and process documents and records
Provide support to other health departments and programs within the district as needed
Respond to public health emergencies
Maintain compliance with HIPAA privacy and security standards
Qualification
Required
High school diploma/GED
One (1) year of experience communicating information in a customer service setting
Preferred
Previous employment with a state Department of Public Health or a County Board of Health
Associate degree or higher in Business Administration or a related field
One or more years of experience performing complex office or administrative duties
One or more years of experience using Microsoft Office Suite
Bilingual in Spanish and English
Benefits
Flexible schedule
Training opportunities
Health insurance
Employee retirement plan (ERS GSEPS)
Deferred compensation
13 paid holidays
Vacation and sick leave
Paid parental leave
Dental
Vision
Long-term care
Life insurance
Company
Georgia Department of Public Health
Georgia Department of Public Health focuses on preventing disease, nursing, pharmacy, clinical, and medical services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.18MKey Investors
Consumer Product Safety Commission
2024-07-02Grant· $0.18M
Leadership Team
Lee Wright
Chief Financial Officer
William E. Bell
Chief Financial Officer
Recent News
2025-01-29
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