SSI SCHÄFER · 9 hours ago
Senior Key Account Operations Specialist (Customer Service)
Charlotte, NC, Charlotte, NC, US
Full-time
Onsite
Senior Level
5+ years expSchaefer Plastics North America, LLC is a family-owned company committed to delivering exceptional customer care through innovative waste and packaging solutions. The Senior Key Account Operations Specialist is responsible for managing strategic customer relationships and ensuring operational execution in the Waste division, requiring strong judgment and proactive management skills.
Warehouse Automation
Responsibilities
Serve as the primary operational point of contact for assigned key and national accounts
Own the accuracy and execution of quotes, RFQs, sales orders, and work orders within Microsoft Dynamics ERP
Partner with the National Account Manager on account strategy, execution priorities, and issue resolution
Coordinate closely with Customer Service, Sales, Manufacturing, Logistics, and Shipping/Receiving to meet customer requirements
Monitor order flow, production timing, and delivery schedules; proactively manage risks and constraints
Ensure compliance with customer agreements, pricing structures, artwork approvals, and delivery timelines
Manage invoice uploads, customer portals, and required account documentation
Maintain and analyze order tracking, inventory, and account-specific reporting
Support receivables inquiries, credit requests, returns, and warranty claims with sound judgment
Identify recurring issues, process gaps, or inefficiencies and recommend practical improvements
Act as a knowledgeable advocate for the customer while balancing operational realities
Qualification
Required
5+ years supporting key, national, or strategic accounts in a manufacturing or industrial environment
Demonstrated experience working cross-functionally across Customer Service, Sales, Operations, and Logistics
Strong ERP experience (Microsoft Dynamics preferred)
Advanced proficiency in Excel for tracking, reconciliation, and reporting
High level of accuracy and attention to detail, especially with pricing and order execution
Ability to manage multiple priorities and shifting demands in a fast-paced setting
Clear, confident communication style with internal teams and external customers
Strong sense of ownership and follow-through
Comfortable operating independently while being a collaborative team partner
Preferred
Experience supporting custom products, configurable orders, or artwork approvals is a plus
Company
SSI SCHÄFER
The SSI SCHAEFER Group is a leading global solution provider for all areas of intralogistics.
5001-10000 employees
H1B Sponsorship
SSI SCHÄFER has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (3)
2022 (5)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageRecent News
Currency News Centre
2024-04-26
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