Assembled · 1 day ago
Implementation Manager
United States
Full-time
Remote
Entry, Mid Level
$120K/yr - $160K/yr
2+ years expAssembled is a company focused on optimizing customer support through a unified platform that integrates human agents and AI. The Implementation Manager will lead technical implementation processes and foster customer relationships during onboarding, ensuring successful project management and satisfaction for mid-market and enterprise customers.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Build customer relationships and guide technical implementation projects across all customer segments, with a focus on mid-market and enterprise
Explore and document product functionality across all areas of our product, across our web application and our API, to build your product expertise and benefit our customers as well as internal teams
Develop and refine implementation best practices based on your product expertise
Improve internal efficiencies and overall customer experience during implementation
Work together cross-functionally with Sales, Customer Success, Product & Engineering to get customers live
Drive the product roadmap by acting as a liaison between our customers and the product org
Set the tone for how we better engage our customers and ultimately help our customers see more value
Qualification
Required
2+ years of experience in a customer-facing role supporting a technical product or service
Experience working with SQL, APIs and integrations
You enjoy partnering with customers to drive outcomes: You take pride in guiding customers through the successful implementation of a SaaS platform, translating their needs into practical solutions that deliver real business value
You build strong relationships across executive, operational, and technical stakeholders, and stay focused on helping customers realize impact from day one
You are curious and you lean technical: While not a developer yourself, you enjoy digging into available data (including internal databases) on how a product works and have dabbled in parsing code or writing SQL to get things done
You are comfortable picking up new technical skills when they will help unblock you
You work well internally with Engineers to build new features and functionality for Enterprise customers
You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product
You can break a project or goal down into smaller tasks or pieces
You don't give up and you have a track record for getting things done: You have the grit, determination, and tenacity needed to push through roadblocks within highly unstructured environments
You know how to juggle competing priorities and drive towards outcomes
You're great at keeping everyone up to date
You have a growth mindset: You're not afraid to try things you've not done before and fail
You thrive on feedback
You are a great team member: You are collaborative, humble and helpful
You are available to help your teammates when needed and are able to balance your priorities with the overall team's
Preferred
Implementation management and SaaS experience are preferred
Benefits
Stock options are provided as part of the compensation package
A full range of medical, financial, and/or other benefits, dependent on the position offered.
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase