Dewberry · 16 hours ago
IT Service Desk Specialist I
Fairfax, VA
Full-time
Hybrid
Entry Level
2+ years expDewberry is a leading professional services firm seeking an IT Service Desk Specialist I. This role involves providing remote and desk-side support for computer applications and systems, ensuring high-quality service to end-users.
ConsultingInformation Technology
No H1B
Responsibilities
Must have the demonstrated ability to provide Tier I support to end-users for software applications, Windows-based workstations, mobile devices, and printers
Must have the ability to successfully perform Helpdesk functions and consistently achieve the target service levels
The candidate must have the ability to analyze customer needs and resolve a wide range of computer problems
They are required to have comprehensive knowledge of operating systems, servers, and software applications, as well as hardware, and other peripheral components
They must demonstrate patience when problem-solving complex technical issues utilizing effective communication, over the phone and in person, with diverse customers
The candidate must have the ability to track and trend problems and identify process improvement opportunities
The candidate should expect travel in support of Emergency Management field operations
Qualification
Required
Must have the demonstrated ability to provide Tier I support to end-users for software applications, Windows-based workstations, mobile devices, and printers
Must have the ability to successfully perform Helpdesk functions and consistently achieve the target service levels
The candidate must have the ability to analyze customer needs and resolve a wide range of computer problems
They are required to have comprehensive knowledge of operating systems, servers, and software applications, as well as hardware, and other peripheral components
They must demonstrate patience when problem-solving complex technical issues utilizing effective communication, over the phone and in person, with diverse customers
The candidate must have the ability to track and trend problems and identify process improvement opportunities
The candidate should expect travel in support of Emergency Management field operations
Candidate must have at least 2 years of relevant experience
Must have a High School Diploma or equivalent
Must be physically able to lift and carry 50 lbs
Preferred
A/E/C industry experience not required but highly preferred
Experience supporting Microsoft, iOS and Android operating systems preferred
Experience with Microsoft Entra & InTune, Bentley, and AutoDesk products highly preferred
Company
Dewberry
Leading, market-facing firm with a proven history of providing professional services to a wide variety of public & private-sector clients.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Dean
Senior Vice President
Recent News
2022-04-12
StreetInsider.com
2021-12-28
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