Cadrex Manufacturing Solutions · 10 hours ago
Customer Service Representative III
Bloomingdale,IL,US
Full-time
Onsite
Mid Level
3+ years expCadrex Manufacturing Solutions is a leading provider of complex sheet metal and machined production parts. They are seeking a Customer Service Representative III who will manage customer accounts, handle orders and inquiries, and ensure customer satisfaction in a fast-paced B2B manufacturing environment.
Machinery ManufacturingManufacturing
Responsibilities
Reviews and verifies customer purchase orders for accuracy, including part numbers, pricing, terms, and billing/shipping information
Processes customer orders, changes, and returns in the ERP system with a high degree of accuracy and timeliness
Serves as the liaison between the customer and internal teams (production, shipping, inventory, and planning) to resolve order issues, delays, and shortages
Independently manages communication and follow-up related to order progress, delivery timelines, shipment discrepancies, and damaged goods
Coordinates with third-party logistics providers and internal logistics to expedite or trace shipments and meet customer delivery expectations
Provides detailed and timely updates on order status, lead times, and product information
Participates in cross-functional meetings and collaborates with stakeholders to resolve recurring issues and improve service levels
Manages inventory programs for select customers, including review of forecasts, safety stock, and Pull reports
Maintains accurate and up-to-date records of open orders, shipping details, and customer communication
Proactively identifies process gaps and contributes to continuous improvement efforts in customer service operations
Supports training of new team members and shares knowledge to improve overall team performance
Qualification
Required
High School Diploma required
Strong analytical, organizational, and problem-solving skills
Excellent communication skills—both written and verbal—with a focus on professionalism and customer relationship building
Proven ability to work independently, prioritize tasks, and handle moderate levels of ambiguity
Familiarity with ERP systems and strong Microsoft skills
Preferred
3+ years' related experience in a high-volume manufacturing setting preferred
Associate degree or relevant coursework in Business, Supply Chain, or related field preferred
Benefits
Health/dental/vision coverage
Employer-paid and supplemental life insurance
Short- and long-term disability insurance
Generous paid time off and holiday pay
Monthly remote work stipend (for remote employees who qualify)
401(k) investment plan, with an employer match of up to 4%
Education support program
Safety eyeglasses/shoe reimbursement
Referral bonuses
Bonus plan for all full-time employees
Company
Cadrex Manufacturing Solutions
Cadrex is one of the largest manufacturing partners in North America and the largest mechanical solutions provider, with 21 facilities located in eleven states and Mexico.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Fuller
Chief Financial Officer
David Murry
Chief Human Resources Officer
Recent News
Mergers & Acquisitions
2023-02-28
Company data provided by crunchbase