The Salvation Army Southern California · 12 hours ago
Site Operations Coordinator
Portland, Oregon, United States
Full-time
Onsite
Mid Level
$28/hr - $28/hr
3+ years expThe Salvation Army Southern California is an international movement focused on meeting human needs in Christ's name. They are seeking a Site Operations Coordinator to oversee the daily operations of the shelter program, ensuring smooth functioning and providing supportive care to program participants.
Non-profit Organization Management
Responsibilities
Support Salvation Army Bridgeway of Hope programs policies, procedures, goals and objectives
Provide direction and support to the Resident Manager so they can fulfill their duties
Input and track statistical Data for The Salvation Army Wellsky database in a timely manner and/or on as needed basis
Oversea offsite transportation, regular or special trips, and vehicle usage for the program. Uphold the programs vehicles for serviceability, inspections, and registration
Coordinate with outside vendors for regular maintenance, Support services, insurance claims, and special projects
Attend assigned community networking meetings to maintain, improve, and seek new partnerships as applicable and assigned
Maintaining ongoing contact with current and prospective referral sources which is sufficient to ensure referrals at an adequate level to maintain program integrity
In the absence of the Director/Program Manager, collaborate with the Team to ensure the continued and effective daily operations of the program
Assist and provide support to the team in creating a Trauma-Informed System, Assertive Engagement and a customer service type of care to ensure all participants who enter into the programs benefit
Respond to requests from program participants about the program and any supports needed
Provide intake with participants to determine program eligibility
Conducts screening interviews at the program or at other community agencies and institutions with applicants seeking admission to the program. Confer with referral agents and other outside-agency personnel concerning prospective participants as needed
Processing of admitted beneficiaries via orienting them to the program of services. Room assignments. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders, dispensing canteen and ID cards, dispensing clothing requisitions. Taking personal inventories as needed
Any participants exiting the program should be supported in a meaningful and honorable manner. Referring of rejected applicants to other, more appropriate community agencies and institutions
Engage in the Exit procedure with all participants who positively or negatively exit the program
Use active and compassionate communication skills
Maintain organized records of pertinent program related information and compiles required data in reports or organizational databases. Prepares and submits reports following established timelines and procedures
Ensure the program facilities are operational, clean, and in good standing at all times
Setup and tear down from special events, programs, and classes. Provide oversight for others that may do so
Provide oversight to the custodian and/or custodia contractor to ensure the facility is clean and sanitary
Identify any broken or non-functional equipment. Seek out a plan to reinstate that equipment or replace it. Identify any damaged infrastructure and report it to the Maintenance Technician
Log pertinent information in a timely fashion
Be present and on time for all staff meetings and program activities as assigned
Receive and provide support for emergencies and other emergent concerns
Other duties as assigned
Qualification
Required
Bachelor's Degree required; bachelor's or master's degree in social work, or a related field, preferred. Other comparable experience considered
At least three years' experience in operations and/or administrative work. Knowledge of Social Services and Experience working with individuals from a variety of backgrounds and educational levels required
Customer service experience
Critical thinking; sound judgment; and decision making
Skilled in working with a team
Oral and written communication skills
Must be highly motivated and a self-starter
Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations
Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful
Strong computer skills for internal digital systems. Strong written and oral communication skills
Ability to function with limited direct oversight and/or with limited remote training
Ability to complete tasks in a timely manner, prioritize multiple requests and demands
High level of problem-solving skills to complete the days challenges
High level of patience, Ability to function and work in a stressful environment
Maintain confidentiality and privacy of Program Participants and Shelter Staff
Crisis intervention and non-violent mediation skills a plus
Cannot participate in any form of substance abuse or show evidence of use/abuse while performing their duties or while present on Salvation Army property
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate telephone Ability to operate a desktop or laptop computer
Ability to lift to 50 lbs
Ability to access and produce information from a computer
Ability to understand written information
Must be able to drive a motor vehicle and be certified to drive with The Salvation Army
Preferred
Bachelor's or master's degree in social work, or a related field
Driver license
Trauma informed care
Assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; civil rights training; bloodborne pathogens training; de-escalation training
Company
The Salvation Army Southern California
The Salvation Army is one of the largest humanitarian organizations in the world. It is a sub-organization of The Salvation Army International.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.02MKey Investors
Federal Home Loan Bank of San Francisco
2019-09-23Grant· $0.02M
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