Fleet Response · 18 hours ago
Third Party Claims Representative
Hudson, OH
Full-time
Hybrid
Entry Level
$19/hr - $22/hr
2+ years expFleet Response is a fast-growing, customer-focused company committed to providing innovative service to clients. The Third-Party Claim Specialist supports the management of third-party claims, ensuring they are processed accurately and efficiently while maintaining a customer-first mindset.
Management Consulting
Responsibilities
Assist Sr. Claim Representatives with managing third-party claims from set-up to resolution
Communicate with claimants and clients to provide timely updates and gather required documentation
Coordinate and monitor vehicle repairs and rental reservations, ensuring processes align with client parameters
Document all claim activity accurately and clearly in the claims management system
Process and handle payments accurately and timely
Support cost control by proactively managing open inventory and addressing delays
Respond to claim-related inquiries from clients, vendors, and internal team members
Manage follow-ups, emails, and action items daily to prevent backlogs and improve cycle time
Display empathy, professionalism, and confidence when handling claimant or client calls
Collaborate with peers and leadership to contribute to a positive and productive team environment
Maintain availability to answer phones and respond to escalations as needed
Accept and act on coaching, feedback, and development opportunities
Qualification
Required
Strong communication skills
Attention to detail
Customer-first mindset
Ability to manage competing priorities in a fast-paced environment
Demonstrated professionalism and team-oriented mindset
Preferred
2–4 years of experience in claims handling, customer service, fleet management, or a related field
An associate degree is a plus but not required
Excellent verbal and written communication skills
Proficient in Microsoft Office and claims systems
Strong problem-solving, organization, and follow-through skills
Ability to obtain and maintain insurance/adjuster licensing as required in applicable states
Benefits
Competitive compensation and PTO
401(k) with employer contribution
Medical, dental, vision, life, and disability insurance
Several voluntary benefit options
A flexible work environment with remote options post-probation
Company
Fleet Response
Fleet Response is a management consulting company situated in Cleveland, Ohio.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Mawaka
Chief Executive Officer
Recent News
EIN Presswire
2025-07-04
2025-04-15
Company data provided by crunchbase