City of Aurora · 19 hours ago
Golf Shop Associate (Meadow Hills - Variable Hours)
Aurora, CO
Part-time
Onsite
New Grad, Entry Level
$17/hr - $17/hrThe City of Aurora is seeking dedicated individuals to join their team as Golf Shop Associates. This role focuses on providing exceptional customer service to golfers, managing reservations, and ensuring a positive experience at city-owned golf courses.
GovernmentLaw EnforcementPublic Safety
Responsibilities
Performs functions in person and over the phone related to golfers checking in to play, making reservations or general informational inquiries
Daily functions include, but are not limited to, providing exceptional customer service, cash handling, POS and reservation systems, assist with customer inquiries/concerns, communicate issues appropriately with maintenance and outside service staff, provide retail, tournament and club/league assistance and monitor flow of play on the course
Assist with various programming and or marketing activities for the course and Golf Division
Those with golf instruction experience may be asked to help with instructional programming
May be issued keys and asked to help with opening and closing responsibilities
Will help with outside service duties when need arises
Performs other related duties as assigned
Qualification
Required
Must be 16 years old by time of hire
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered
Colorado Driver's License (at the discretion of the Supervisor)– within three months of being hired
Awareness that the customer experience must be the priority if we are to be successful
Understanding that as a government employee, it is our job to serve the public
Awareness of the importance of treating everyone with equal respect and kindness
Awareness of generally accepted cash handling best practices
General knowledge of the traditions surrounding the game of golf
Strong interpersonal skills showcased by a genuinely friendly nature (in-person and phone)
Servant oriented attitude – desire to help customers feel welcome and appreciated
Exhibits a calming influence in conflict situations
Knowing when to offer assistance to help with a situation
Experienced in traditional computer operations and windows-based programs
Establish and maintain effective working relationships with employees at all levels of organization
Be professional when interacting with fellow-employees and the public
Handle sensitive situations with tact and diplomacy
Communicate effectively both orally and in writing
Know when to call on a supervisor or another more experienced staff member to assist with a situation
Creatively solve problems, negotiate and handle stressful situations in a positive manner
Have an open mind and look at situations from multiple perspectives
Take direction and sometimes criticism from superiors in a constructive manner
Medium - work that involves lifting/carrying no more than 50 pounds with or without assistance at a time
Continuous standing and walking
Occasional sitting, pushing, pulling, bending, carrying, stooping
Clear vision to read computer monitor and written documents
Speech communication and hearing to maintain communication with employees and citizens
Hand/eye coordination for operation of computer keyboard, golf carts and misc. equipment
Works primarily indoors but may work outdoors assisting customers and employees with daily play and/or programming activities in varying weather conditions
Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel and various golf specific software programs
Driving a golf cart will be a frequent requirement of this position
Preferred
Previous customer service experience working in a golf shop or similar retail environment
Benefits
Competitive total compensation package
Well-Funded General Employees Retirement Plan
On-site fitness center and overall employee well-being programs
Internal educational programs to assist with career advancement
Company
City of Aurora
City of Aurora is the governing body for ensuring well being of the citizens in the region.
Founded in 1891
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.05MKey Investors
Consumer Product Safety Commission
2024-07-02Grant· $0.05M
Leadership Team
Tim McCain, CISM, CIPM
Chief Information Security Officer
Recent News
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