LX Pantos Americas · 13 hours ago
Installation Coordinator
Englewood Cliffs, NJ
Full-time
Onsite
Mid Level
$59K/yr - $72K/yr
3+ years expLX Pantos is a global logistics company specializing in comprehensive transportation and installation services. The Customer Service & Installation Trainer will be responsible for developing and delivering training programs for installation technicians, focusing on installation processes, customer service, and safety protocols to ensure high-quality service and customer satisfaction.
Transportation/Trucking/Railroad
Hiring Manager
Ji Hyung Kim
Responsibilities
Develop training materials and curricula to deliver knowledge on electronics such as home appliances, IT, and mobile devices
Continuously update training content with the latest trends and product information
Identify and share best practices and success stories from real installation and service experiences
Lead training sessions on electronic products (home appliances, IT, mobile)
Conduct lectures on core topics such as customer service mindset, installation techniques, and communication skills
Act as a product docent during appliance events to communicate product value to customers
Collect feedback from trainees and analyze training effectiveness
Propose and implement improvements to enhance overall training impact
Qualification
Required
Bachelor's degree or equivalent experience (technical, education, or service fields preferred)
Minimum 3 years of field experience in appliance installation, construction/interior, or technical service
Strong communication and coaching skills
Knowledge of safety regulations and customer service standards required
English required
Willingness to travel nationwide (25–50% monthly)
Valid driver's license required
Strong commitment to long-term employment
Preferred
Prior training or coaching experience in installation/service strongly preferred
bilingual (Korean or Spanish) preferred
Company
LX Pantos Americas
Founded in 1977, LX Pantos Logistics is Korea's leading logistics company that provides comprehensive logistics services around the world, including forwarding, warehousing and inland transportation (W&D), e-commerce, international express delivery, and SCM consulting.
Founded in 1977Englewood Cliffs, New Jersey, US
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase