The Computer Warriors, Inc. · 1 day ago
Customer Service & Sales Associate
Jacksonville, NC
Full-time
Hybrid
Entry Level
$15/hr - $20/hr
1+ years expComputer Warriors, Inc. is a local company with two stores in North Carolina that focuses on solving technical frustrations through repairs and creative solutions. They are seeking a Customer Service & Sales Associate who will guide customers through repairs and solutions while providing an educational sales approach to help them make informed decisions about their technology needs.
ComputerConsumer ElectronicsMobileRetailTechnical Support
Responsibilities
Answer inbound calls and help customers take the right next step
Greet walk-in customers and guide them through repair and purchase decisions
Ask smart questions to uncover what the customer actually needs
Explain options clearly, without jargon, and without rushing
Create tickets accurately, follow the check-in workflow, and collect deposits when required
Recommend solutions such as screen protectors, protection plans, SSD upgrades, RAM upgrades, and replacement options when appropriate
Follow up with customers about repairs, upgrades, and replacements
Handle upset customers by understanding why they are upset and finding a practical solution
Keep the store is organized, clean, and welcoming
Help track and manage inventory for accessories and devices
Perform common phone repairs such as screens, batteries, and charge ports
Refurbish and set up devices for sale so computers, phones, and tablets are clean, updated, and ready
Qualification
Required
High School Diploma or GED
At least 1 year of customer service and/or sales experience
Comfortable on the phone and face-to-face
Self-driven and organized without constant supervision
Valid driver's license and reliable transportation
Benefits
100% employer-paid dental and vision insurance
Medical insurance with the company covering 50% of the premium
401(k) plan with employer match
7 paid holidays annually
10 vacation days per year (increasing to 15 days after 3 years)
Additional perks and growth opportunities
Company
The Computer Warriors, Inc.
We are an industry leader for computers, laptops, PC, Macbook, iPhone, iPad, and Samsung repair.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase