Caesars Entertainment · 12 hours ago
Asian Marketing Executive Casino Host, Bilingual (Caesars New Orleans)
New Orleans, LA
Full-time
Onsite
Mid Level
3+ years expCaesars Entertainment is a leading casino-entertainment provider, and they are seeking an Asian Marketing Executive Casino Host to manage relationships with VIP players. This role involves developing accounts, building loyalty, and providing exceptional service to enhance guest experiences.
Food and Beverage
Responsibilities
Responsible for generating casino revenue through the development of VIP accounts while maximizing existing revenue streams by leveraging active databases and implementing creative marketing programs
Builds loyalty among valued VIP customers by developing strong relationships through effective marketing strategies and upscale sales techniques
Maintains relationships with VIP guests through personal contact—both by phone and in person—with the goal of maximizing gaming revenue as set by the management team
Utilizes available transportation resources, including a 30 ‑ seat jet, corporate jet, and direct mail, to actively recruit VIP players
Spends a significant amount of time in guest ‑ facing settings, including participation in special events and social functions
Anticipates, responds to, and consistently meets or exceeds guest needs, including transportation and accommodation arrangements
Coordinates with the VIP Hospitality team as needed to ensure successful execution of pre ‑ trip itineraries while leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to deliver seamless, high ‑ end service
Establishes, coordinates, and leads VIP events both on and off property
Handles challenging guests and situations calmly, professionally, and with sound judgment
Fully empowered with appropriate comping authority
Complies fully with all applicable rules, regulations, laws, and company policies, conducting oneself with the highest levels of integrity and honesty
Responds to and consistently meets the needs of internal partners and stakeholders
Supports and cultivates new ideas and methods to enhance business solutions
Identifies opportunities to increase efficiencies and improve products or services
Clearly communicates programs and services, seeks support from relevant parties, and keeps them informed of changes that may impact the business
Tracks existing products/services and monitors progress on new initiatives
Stays current with industry developments, market trends, and all on ‑ property and competitor events
Develops skills to effectively manage increasingly complex responsibilities
Complies with and upholds all company expectations, including the Code of Commitment, policies, procedures, industry regulations, department goals, and overall business strategy
Consistently provides accurate, timely, and courteous information, seeking answers when uncertain
Qualification
Required
Must speak and write fluently in English and Asian languages
Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required
Ability to think independently in making decisions to maximize customer service experience and program profitability
Ability to effectively manage time and perform multiple tasks simultaneously
Must be proficient with customer Point-of-Service systems
Excellent interpersonal communication, problem solving and analytical skills required
Must have excellent customer service skills
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
Excellent networking abilities
Avid member of the local community, including commercial and industry awareness
Must present a well-groomed professional appearance
Must be able to listen and respond to visual and aural cues
Must have excellent oral and written communication skills
Must be able to maneuver to all areas of the casino
Must be able to lift up to 10 pounds and carry up to 5 pounds
Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area
Must be able to work at a fast pace and in stressful situations
Must be able to read, write, speak and understand English
Must be able to respond to visual and aural cues
Preferred
College degree or equivalent experience preferred but not required
Chinese, Korean and Vietnamese preferred (if applicable)
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase