Lucid Software · 3 hours ago
Implementation Consultant
Salt Lake City, UT
Full-time
Hybrid
Mid Level
4+ years expLucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. The Implementation Consultant plays a key role in onboarding customers, ensuring high adoption and delivering solutions that exceed expectations.
Artificial Intelligence (AI)Enterprise SoftwareMobile AppsSaaSSoftware
Responsibilities
Lead the delivery of best-in-class onboarding experiences for high-value Lucid customers, prioritizing key actions that drive high adoption and long-term retention
Discover and drive customer-desired outcomes, consistently adjusting service delivery to align with business objectives and success criteria
Excel in managing multiple complex customer engagements. Prescribe and enforce key milestones for all stakeholders, maintaining a sense of urgency and proactively managing expectations
Serve as an expert on change management and account configuration. Proactively follow industry trends to develop new approaches that drive customer strategy
Coordinate the successful delivery of technical solutions within broader implementation projects, including (but not limited to) customer migrations, SSO and SCIM configurations, integrations, account consolidations, etc
Collaborate with customers, account teams, technical consultants, and solutions consultants in order to appropriately scope projects and deliver customized solutions
Persistently communicate the value of Professional Services, advocating for our catalog in all engagements and identifying opportunities for upselling
Qualification
Required
Bachelor's degree with strong academic performance
4+ years of experience in a client-facing role in a SaaS environment or larger enterprise; preferably in an implementation, implementation consulting, customer success, technical solutions, or change management
Exceptional task management skills with the ability to prioritize across a high-volume workload
Strong organization and attention to detail
Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
Empathy and a passion for problem-solving
Ability to thrive in a fast-paced, start-up-type environment
Bias towards finding solutions vs. shutting down ideas
Required work in office on Tuesdays and Thursdays to more effectively collaborate with other colleagues in the Revenue Organization
Preferred
Subject matter expertise in innovation, organizational agility, digital transformation, or change management
Experience mentoring others or leading internal initiatives to improve team processes
Experience performing large, complex data migrations and navigating the technical roadblocks associated with enterprise-level deployments
Ability to drive complex projects to completion
Ability to thrive in a fast-paced environment while teaching others how to manage their personal capacity and workload effectively
Company
Lucid Software
Lucid Software is a visual collaboration suite that helps teams implement an idea into reality and game-changing solutions.
1001-5000 employees
H1B Sponsorship
Lucid Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (33)
2022 (35)
2021 (22)
2020 (21)
Funding
Current Stage
Late StageTotal Funding
$670.36MKey Investors
Alkeon CapitalICONIQ GrowthSpectrum Equity
2021-06-24Secondary Market· $500M
2021-03-22Series E
2020-04-16Series D· $52M
Leadership Team
Ben Dilts
Chief Technology Officer
Brian Pugh
Chief Technology Officer
Recent News
TechBuzz News
2025-12-05
Company data provided by crunchbase