Integral Federal, Inc. · 11 hours ago
Service Support Center Lead
US-TX-Joint Base San Antonio
Full-time
Onsite
Mid, Senior Level
4+ years expIntegral Federal, Inc. partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges. They are seeking a Service Support Center Lead to provide life-cycle management for Information Assurance and critical systems, ensuring operational readiness and compliance with cybersecurity policies.
ConsultingInformation TechnologyLegalRoboticsSoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist in identifying inefficiencies, mapping current workflows, proposing improvements, and monitoring process performance
Support the Government in facilitating continuous improvement sessions, such as retrospectives, planning events, and daily stand-ups, where applicable and align/tailor process improvement tools and methodologies with Government objectives and specific needs of each functional section
Responsible for the maintenance of approximately 26 HNC-TO Mission Servers, supporting environments from unclassified to Top Secret. The majority of these servers operate within a VMWare Platform
Install, configure, support, and maintain all designated servers. Responsibilities include scheduling and responding to service outages, performing routine and emergency maintenance, diagnosing and resolving software and hardware failures to ensure continuous system availability and operational readiness
Provide system design and analysis in support of program and mission-specific server environments
Maintain server efficiency by continuously monitoring system performance, enhancing system responsiveness, and managing disk space utilization
Ensure current patching requirements are met by performing Automated Service Interruptions (ASIs) in accordance with approved schedules and system availability requirements
Maintain a robust and stable network environment by conducting regular system testing and preventive maintenance activities. All testing and maintenance efforts shall be documented and aligned with established configuration management and change control processes
Implement and verify that all preventive security measures are operational and compliant with applicable cybersecurity policies and directives
Provide the CSL office weekly audit reports from all mission servers maintained by HNC-TO and coordinate with the CSL office to resolve incidents or anomalies identified through system audits and event logs. All findings and corrective actions shall be documented and tracked in accordance with applicable security and incident response procedures
Provide troubleshooting support to identify and resolve network component and configuration issues. Analyze problem areas, recommend corrective actions, and implement solutions to restore full network functionality IAW SDS
Qualification
Required
Bachelor's Degree in IT related degree with 4 years experience OR Bachelor Degree with minimum 6 years of relevant experience
Networks proficiency in Cisco Network Routers and switches
Advanced networking principles (routing, switching, OSI Reference Model)
Air Force network configuration and operation
Proficiency in Microsoft Active Directory; Microsoft Server 2008, or higher; proficiency in VMWare 5.1 or higher and vSphere Administration
Registered IAT Level II baseline certification: either CCNA Security, CySA++, GICSP, GSEC, Security+CE, CND and SSCP (preferred Security+ CE certificate)
TS/SCI
Valid Counter Intelligence (CI) Polygraph in order to obtain NSA access and perform maintenance on NSA servers
Preferred
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP) certifications
Benefits
Paid parental leave
Immediate vesting in our 401(k)
Medical, Dental & Vision Insurance
Flexible Spending Accounts
Short-Term and Long-Term Disability Insurance
Life Insurance
Paid Time Off & Holidays
Earned Bonuses & Awards
Professional Training Reimbursement
Paid Parking
Employee Assistance Program
Company
Integral Federal, Inc.
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver transformative solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Wayne Wilkinson
President & Chief Executive Officer, Board Director
Manuel E. Mendez
Chief Financial Officer
Company data provided by crunchbase