Girl Scouts in the Heart of Pennsylvania · 1 day ago
IT Specialist
Camp Hill,PA,US
Full-time
Onsite
Entry Level
2+ years expGirl Scouts in the Heart of Pennsylvania is seeking an IT Specialist to serve as the primary point of contact for day-to-day technology needs. This role involves providing technical support, managing user access, and assisting with data management to support the organization’s goals.
Non-profit Organization Management
Responsibilities
Work closely with the Council’s managed service provider (MSP), coordinating support requests, system changes, and escalations as needed
Provide timely troubleshooting and technical support to staff for hardware, software, network, and mobile device issues
Coordinate technology onboarding for new employees, including device setup, system access, and basic orientation to Council tools
Manage offboarding processes to ensure timely removal of system access, device recovery, and data security
Develop and deliver user training and clear technical documentation to educate employees on IT systems and best practices, while providing accessible resources for self-service troubleshooting
Provision and manage user access to required systems and platforms in accordance with organizational policies and security best practices
Assist Director of Operations with permission reviews and access audits as needed
Manage the Council’s company-owned cell phones, including ordering, setup, upgrades, troubleshooting, inventory tracking, and carrier coordination
Coordinate hardware lifecycle management, including replacements and surplus/disposal in alignment with policy
As part of the data team, collect, summarize, and analyze reports, reporting, system integrations, and basic analysis
Support staff in using data tools and systems effectively to inform programs, operations, and decision-making
Serve as a subject matter expert for the business intelligence tools, such as Looker, to help staff access, analyze, and visualize business data
Provide professional, quality customer service to internal customers – GSHPA employees
Handle confidential information with integrity and discretion
Demonstrate commitment to the Girl Scout mission by representing GSHPA in a positive and professional manner
Performs other duties as assigned in support of council-wide initiatives and/or cross-functional teams to further the mission of GSHPA
Qualification
Required
Two to three years of experience in IT field; college degree preferred
Experience providing hands-on technical support in a professional environment
Strong customer service mindset with the ability to explain technical concepts to non-technical users
Excellent organizational skills, attention to detail and ability to multitask
Highly proficient in Microsoft365, including SharePoint, OneDrive and virtual meeting platforms
Experience with mobile device management and basic hardware maintenance
Comfort working with data systems, reports, and basic analytics
Ability to problem solve and troubleshoot issues in real time
Strong understanding of confidentiality and data security
Ability to work with individuals of diverse background and ages in a professional manner
Can adapt well to changing circumstances, direction, and strategy
Able to work a flexible schedule, to include nights and weekends, as needed
Possess and maintain a valid driver's license; access to reliable transportation required
Can travel throughout the council, as needed
Can lift/carry 40 pounds
Can sit, stand or walk for a moderate period of time, as required
Company
Girl Scouts in the Heart of Pennsylvania
At Girl Scouts, we believe in the power of G.I.R.L.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Krystell Fox, MS, SHRM-SCP, SPHR
Chief Financial Officer
Lisa Fiol Powers
Chief Operating Officer
Company data provided by crunchbase