BuzzClan · 6 hours ago
Financial Counselor
Durham, NC
Full-time
Onsite
Entry, Mid Level
$23/hr - $24/hr
2+ years expBuzzClan is seeking an experienced Financial Care Counselor to support exceptional patient access and revenue cycle services. The FCC will be a critical member of the patient care team responsible for patient identification, registration, insurance verification, financial counseling, collections, and compliance activities.
ConsultingInformation Technology
Hiring Manager
Nirbhay Singh
Responsibilities
Accurately identify patients using approved photo ID and at least three patient identifiers; follow Red Flag procedures when necessary
Register patients and update demographic, guarantor, emergency contact, employer, veteran status, and provider information in Epic/MaestroCare
Verify and update insurance eligibility and benefits using electronic tools, payer portals, phone, or fax
Identify Workers’ Compensation encounters and coordinate billing and liability documentation
Resolve insurance eligibility edits, coordination of benefits, and data mismatches prior to or at time of service
Document special needs (ADA, language, mobility, fall risk, bariatric, etc.) and coordinate accommodations
Arrange interpreter services in compliance with ADA standards
Present, explain, and obtain signatures for financial, compliance, and authorization documents
Collect point-of-service payments including copays, deductibles, coinsurance, and outstanding balances
Educate patients on financial responsibility, estimates, financial assistance programs, Medicaid screening, and payment plans
Support MyChart enrollment and proxy assignment per regulatory guidelines
Manage daily cash handling, balancing, reconciliation, and deposits in compliance with PCI standards
Assist with trauma arrivals, decedent care workflows, and emergency department registration processes
Maintain strict confidentiality and HIPAA compliance at all times
Maintain knowledge of payer authorization and referral requirements
Communicate with providers, case management, social work, and utilization management to secure required clinical and coverage information
Work with insurance carriers to resolve coverage and payment issues, including special populations
Participate in denial prevention efforts and process improvement initiatives
Schedule walk-in and follow-up appointments according to service line and financial pathway guidelines
Link orders and referrals correctly to appointments and encounters
Provide patients with accurate appointment details, instructions, and financial expectations
Ensure scheduling accuracy to optimize reimbursement and minimize denials
Prioritize and resolve registration, authorization, and billing edits in technical (HB) and professional (PB) work queues
Serve as a subject matter resource for reconciliation of registration and authorization errors
Provide feedback to leadership on system or process improvement opportunities
Deliver exceptional customer service using Commitment to Service Excellence, RELATE principles, and approved communication standards
Participate in quality improvement, safety initiatives, and workflow optimization efforts
Maintain professional demeanor and uphold values at all times
Support patient flow by communicating delays, arranging transport, and coordinating services
Answer incoming calls professionally and route appropriately
Maintain workstations, printers, and office equipment
Attend required meetings, huddles, and training sessions
Comply with Joint Commission, regulatory, and organizational policies
Maintain Mass Casualty and Hospital Incident Command System (HICS) readiness
Perform downtime procedures, after-hours registration functions, and release-of-information tasks as required
Support team members and contribute to a positive, inclusive work environment
Perform additional duties as assigned by leadership
Qualification
Required
High School Diploma
Minimum of 2 years in hospital patient access, physician office, billing, or collections
OR 1 year of public-facing experience with an associate or bachelor's degree (healthcare or non-healthcare)
Ability to remain on foot for extended periods (up to 12 hours)
Ability to engage with patients experiencing physical trauma
Preferred
Associate degree in clerical/accounting or healthcare-related field
Benefits
Overtime: 1.4x after 40 hours/week
Holiday Rate: 1.5x
Flu Vaccine: Required (no exemptions)
COVID-19 Vaccine: Not required
Company
BuzzClan
BuzzClan is a business consulting company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Sachin Jain
Chief Technology Officer
Company data provided by crunchbase