PENNYMAC · 10 hours ago
Product Analyst III (Call Analytics & Speech Intelligence)
Carrollton, TX
Full-time
Onsite
Mid Level
$75K/yr - $130K/yr
3+ years expPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. They are seeking a Product Analyst III specializing in Call Analytics to transform voice data into competitive intelligence, supporting multiple Lines of Business by leveraging a speech analytics platform to analyze interactions and drive revenue.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Design, build, and refine "categories" and "scores" within CallMiner to automate the monitoring of agent-borrower interactions
Conduct deep-dive sessions with LOB stakeholders to translate complex business KPIs into technical automated call-scoring models
Proactively analyze call data to identify trends—such as common borrower objections or script adherence—and present findings to senior management
Act as the internal Subject Matter Expert (SME) for the CallMiner platform, ensuring data integrity between telephony systems and the analytics engine
Work within an Agile framework to manage a backlog of analytics requests, documenting technical requirements and user stories for new scoring logic
Develop automated alerts for compliance "red flags" (e.g., Fair Lending or TCPA) to mitigate risk in real-time
Maintain detailed documentation of search queries, database mapping, scoring logic, and technical workflow diagrams
Qualification
Required
3+ years of professional experience in product analysis, data analysis, or call center operations
Hands-on experience with CallMiner (or similar platforms like Verint, Nice Nexidia, or Tethr) is required
Experience in Financial Services is required; mortgage industry experience (specifically in Sales/Originations) is highly preferred
Proficiency in Boolean logic and complex search-query languages used to categorize unstructured voice data
Good understanding of database structures and the ability to navigate data schemas to ensure call metadata aligns with backend systems
Highly proficient in Docs, Sheets, and Slides
Familiarity with JIRA and Confluence for task management and documentation
Bachelor's degree or equivalent work experience
Preferred
Mortgage industry experience (Sales/Originations) is highly preferred
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
In addition to a competitive salary, positions may offer bonus opportunities.
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
1001-5000 employees
H1B Sponsorship
PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Amar Nadig
Senior Vice President of Enterprise Data
Kevin Ryan
Senior Managing Director and Chief Strategy Officer
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase