Puttshack · 10 hours ago
Director of Operations (General Manager)
Columbus, OH
Full-time
Onsite
Director/Executive
$100K/yr - $110K/yr
10+ years expPuttshack is an upscale, tech-infused mini golf experience headquartered in Chicago, IL. The Director of Operations will lead a team and oversee the overall operations of their assigned venue, ensuring operational excellence and exceptional guest services.
GamingSoftwareSports
Responsibilities
Manage day-to-day operations across all areas of the venue, including game & technology, food & beverage, and overall environment
Optimize operations within the venue to meet and exceed key metrics to enhance efficiency, profitability, and guest satisfaction
Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives
Manage all systems and reporting within the venue, including scheduling & timekeeping tools, cash handling, inventory, POS, reservation system, Puttshack technology, guest satisfaction, etc
Work with onsite game technicians and other cross-functional teams to trouble-shoot technology within the courses or other areas of the venue
Manage and oversee the purchasing of products/inventory across all areas of the venue
Manage sales events team for all special events and group sales
Manage budgets and forecasts, analyze financial reports, and implement effective strategies to control costs, maximize revenue and spend per visit, and achieve overall financial targets
Drive financial success by identifying cost savings opportunities, as well as sales/marketing strategies to increase revenue through enhanced service delivery, promotions, and special events
Hire, train, and develop a large team of salaried and hourly associates
Maintain proper staffing levels and manage associate schedules
Partner with Talent Acquisition to identify, attract, and hire top talent across venues, with an emphasis on key Leadership roles such as Assistant DOs, Office Managers, Hospitality Managers, Sales Office, and Shift leads
Collaborate with Talent and Training teams to ensure a positive and effective onboarding and training program for all venue associates
Foster a positive and inclusive work environment that promotes teamwork and associate engagement
Drive accountability and consistency by conducting regular performance evaluations and providing constructive coaching and feedback
Partner with Human Resources to increase associate engagement, minimize turnover, resolve conflict, and address associate relations issues within the venue
Champion the Puttshack brand by ensuring a consistent and exceptional guest experience across all areas of the venue
Monitor guest feedback through online reviews, surveys, third-party shoppers, etc. and implement improvements based on insights
Develop and maintain strong relationships within the community and key stakeholders, including guests, partners, and vendors
Ensure all locations comply with health and safety regulations within a food & beverage environment, and oversee all inspections, audits, etc. accordingly
Implement and monitor safety protocols to minimize risk and ensure a safe environment for guests and associates
Address and resolve any operational or safety issues promptly
Ensure the venue operates according to all local, state, and federal employment laws and regulations, including wage & hour, health, & safety
Qualification
Required
Minimum of 10 years of experience within a high-volume food & beverage, hospitality, and/or social entertainment venue with $10MM+ in sales, including at least 8 years of experience as senior level leader managing and leading large teams of salaried and hourly employees
Proven track record of driving operational excellence and managing P&L to achieve financial targets
Strong knowledge and understanding of food & beverage operations, including full-service from-scratch kitchen and bar
Strong leadership skills with the ability to motivate and manage a diverse team, with a passion for teaching and training
Excellent communication and interpersonal skills
Tech savvy and willingness to learn new systems and tools
Proven experience managing change
Flexible availability to work evenings, weekends, and holidays, as well as occasional travel
This position must pass a post-offer background check
Preferred
Experience within a high-growth start-up, including building and implementing SOPS, programs, and policies from scratch
Servsafe or Department of Health certification a plus
Bachelor's degree in related field, hospitality or business management preferred
Benefits
Paid PTO
Health insurance: medical, dental, and vision
Life Insurance & Disability Insurance
401K
50% off Food & Beverage
Free Mini Golf
Paid Parental Leave
Company
Puttshack
Puttshack offers an indoor mini-golf ball-tracking technology.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$255.86MKey Investors
BlackRockPromethean Investments
2022-10-06Private Equity· $150M
2021-05-05Private Equity· $60M
2021-03-15Seed
Leadership Team
Rocio DeJesus
Head of People & Talent
Susan M Burke
General Counsel and Chief Risk Officer
Recent News
2025-09-06
London Evening Standard
2025-08-27
Company data provided by crunchbase