The Mosquito Authority · 17 hours ago
Customer Service Administrator
United States
Full-time
Remote
Mid Level
$35K/yr - $40K/yrThe Mosquito Authority is a leading provider of pest control services for residential and commercial properties. They are seeking a Customer Service Administrator to manage customer service operations, staff, and marketing initiatives while ensuring a high level of customer satisfaction.
ChemicalConsumerExtermination ServiceProfessional Services
Responsibilities
Manage customer service for Wilmington, NC
Manage customer service staff and communicate effectively
Routing
Responsible for accounts receivables
Responsible for all marketing initiatives of the company
Attend local marketing events in community
Create and maintain detailed records of customer accounts, including invoicing and billing where attention to detail is of high importance
HR responsibilities, as assigned
Respond to customer inquiries via phone, email, and text in a timely and professional manner
Upsell new and current customers on the latest offerings for pest control, while maintaining a 60% or higher close rate
Convey empathy through speech and written communication while remaining professional using proper grammar and punctuation
Acknowledge and resolve customer concerns
Contact clients to ensure satisfaction with services provided with a customer-centric approach
Will monitor customer feedback through company software and provide/implement ways to improve based upon feedback
Maintain a positive attitude and work well under pressure in a fast-paced environment
Contribute to a supportive and inclusive team culture
Proficient with technology including Microsoft Office, Teams, CSM Software and other programs as needed
Qualification
Required
Must live in Wilmington, NC area
Highly organized, attention to detail
Routing and logistics
Marketing
Time management and strong leadership skills
Excel in sales
Customer care experience
Strong technology skills and the ability/willingness to learn new programs
Excellent communication skills
Problem solving skills and ability to multi-task
Friendly and outgoing, maintaining a professional image and positive outlook while under pressure
Ability to work well in a team
Benefits
Paid training
Performance-based compensation opportunities
Retirement plans
Healthy work/life balance approach
Company
The Mosquito Authority
We are the Mosquito Authority, and we’re happy to be the exception, not the rule.
Founded in 2002
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chris Buitron
Chief Executive Officer
Company data provided by crunchbase