Global Cellulose Fibers · 12 hours ago
End User Compute Architect
Memphis, TN
Full-time
Hybrid
Senior Level, Lead/Staff
$121K/yr - $161K/yr
10+ years expGlobal Cellulose Fibers is seeking an experienced End User Compute Architect within the End User Solutions organization to own the strategy, architecture, and governance of End User Computing (EUC) solutions. The role involves providing architectural leadership and modernization strategy for all EUC platforms and services, ensuring alignment with business objectives and delivering a secure and cost-effective device management architecture.
Paper & Forest Products
Responsibilities
Own the EUC architectural roadmap, reference architectures, and standards spanning Intune, SCCM, Tachyon, MDM, HP device management, video conferencing device management, and cellular carrier management
Define enterprise framework and standards for device lifecycle (procure-to-retire), configuration baselines, image strategy, and app delivery—aligning with Hardware Support and the MSP
Partner with Infrastructure teams that manage Remote Desktop Services (RDS) and Azure Virtual Desktop (AVD) to ensure endpoint, profile, and app-delivery standards align across physical and virtual environments
Evaluate emerging EUC technologies in alignment with business objectives
Assume service ownership of EUC platforms and services
Author architectural standards, governance policies, and operational handoffs; ensure clean pilot to production transitions with runbooks/SOPs
Maintain the device management roadmap and drive continuous improvement
Oversee iOS mobile device strategy via MDM, cellular carrier management, and compliance controls; advise on rugged/vehicle-mounted/OT device approaches (owned by other teams)
Define governance for meeting room and collaboration devices (Microsoft Teams Rooms and native Cisco endpoints)
Embed secure-by-design principles in EUC architecture; align with Information Security on Zero Trust controls and endpoint protection strategies
Define and oversee BitLocker and Defender for Endpoint standards in partnership with the MSP and Information Security
Ensure EUC designs align with Entra ID/Active Directory identity patterns (e.g., Conditional Access policies, device identities, privileged access boundaries)
Coordinate EUC integration and policy dependencies with tools managed by Information Security (e.g., Defender for Endpoint, Zscaler)
Provide technical oversight of the MSP for EUC services: review architectures, validate SOPs/runbooks, drive RCA/prevention, and ensure SLA/SLO adherence
Define meaningful EUC KPIs/OKRs (e.g., provisioning time, patch compliance, experience scores, incident MTTR) in coordination with the MSP
Communicate changes to IT and business stakeholders
Own EUC performance optimization across all platforms including reporting on Digital Employee Experience (DEX) scoring and telemetry
Oversee shift‑left practices and service‑quality improvements with MSP
Maintain regular stakeholder/MSP cadence to ensure alignment and outcomes
Qualification
Required
10+ years in End User Computing architecture (Intune, SCCM, Tachyon, cellular management, Cisco Control Hub, MTR device management, Active Directory, Entra ID, and Azure)
3+ years Intune and/or SCCM Lead/Architect
Experience designing Windows provisioning at scale (Intune, Windows 365) including application packaging and delivery
Experience with Mobile Device Management (MDM) including cellular carrier management
Proven experience in MSP shared governance: L2/L3 escalation leadership, RCA, SOP/KB development, and driving continuous improvement
Experience with shifting between vendors while maintaining service levels
Proven success leading complex, cross-functional projects
Strong understanding of Active Directory and Entra ID (Device Identity, Conditional Access, GPO to Intune migration)
Familiarity with BitLocker administration
Familiarity with hybrid directory environments (on-prem AD, Entra ID)
Experience with vendor management and technical support
Excellent communication skills; ability to translate complex architecture for execs, stakeholders, and end users; lead monthly enablement webinars
Cross-functional leadership
Automation, scripting, and reporting (e.g. PowerShell, Graph API, Power BI)
Strong problem-solving and documentation skills
Results-Oriented
Preferred
Bachelor's degree in Computer Science, Information Technology, or related field is preferred (or equivalent work experience)
Experience introducing DEX (Digital Employee Experience) analytics tooling and self-healing automation driving business outcomes
Familiarity with Zscaler and Microsoft Defender for Endpoint
Experience collaborating with Infrastructure teams on RDS/AVD image/profile/app delivery standards
Experience with Windows Autopilot strategy and deployment
Experience with on-prem to cloud migrations and architecture development
Familiarity with Azure and RDS
Microsoft Certifications similar to MD-102 Endpoint Administrator Associate
Microsoft Teams Rooms (MTR) governance and device lifecycle knowledge including Cisco Control Hub device management
Background working in manufacturing or multi-site environments and with MSP operating models
Benefits
Medical, Dental, Life insurance
Flexible Spending Accounts
Short-term and Long-term Disability
401(k) and Company-funded retirement contributions
Paid Time Off
Company
Global Cellulose Fibers
Our GCF business helps customers transform renewable cellulose fibers into essential everyday products.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase