Customer Success Manager jobs in United States
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The Pharmacy Hub · 9 hours ago

Customer Success Manager

positionMiami Gardens, FL
timeFull-time
remoteOnsite
seniorityMid Level
money$70K/yr - $85K/yr

The Pharmacy Hub is a company focused on providing innovative telehealth solutions. They are seeking a Client Success Manager to be the primary contact for B2B telehealth clients, ensuring their satisfaction and growth through onboarding, relationship management, and proactive problem-solving.

Health Care

Responsibilities

Guide new clients through onboarding and ensure a smooth transition into our services
Work closely with Operations, Compliance, IT, Finance to properly onboard clients and ensure seamless service delivery. Maintain contacts and follow up with updates
Identify opportunities to expand client accounts and enhance their experience
Effectively communicate product information, policies, and procedures to customers. Schedule routine check-ins with clients
Address client concerns, anticipate their needs, and work cross-functionally to deliver tailored solutions
Provide customers with updates on their order status and resolve any discrepancies when issues arise
Build and maintain positive relationships with customers through exceptional service
Monitor key account metrics and document customer interactions and feedback to improve service quality
Ability to work cross-functionally and solve problems with the ability to anticipate client needs and act proactively
Additional projects and responsibilities may be designated by the supervisor

Qualification

B2B account managementClient successData driven decision makingMicrosoft ExcelMultitaskingCustomer service experiencePharmacy software familiarityCommunication skillsRelationship-building skills

Required

Experience in B2B account management, client success, preferably in healthcare, telehealth, or pharma
Strong communication and relationship-building skills
Data driven decision making skills to track performance and optimize processes
Proven ability to multitask effectively
Proficiency in Microsoft Excel and email communication

Preferred

Familiarity with pharmacy software systems preferred but not required
Customer service experience, particularly in a healthcare or pharmacy setting
Excellent interpersonal and communication skills

Company

The Pharmacy Hub

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The Pharmacy Hub Provides Turnkey Fulfillment Solutions to Healthcare Companies.
dateFounded in 2022
location
Miami, Florida, US
people-size201-500 employees
web-link
https://www.thepharmacyhub.com

Funding

Current Stage
Growth Stage

Leadership Team

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Antoine Mourani
Chief Executive Officer
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Recent News

Newswire
Rugiet Health 2025 Reviews: Telehealth Men’s Health Treatments Compounded in U.S. Pharmacies Explained
2025-10-03
Company data provided by crunchbase