Chase · 11 hours ago
Social Media Senior Associate
277 Park Ave (Branch), New York, NY, 10172, US
Full-time
Onsite
Mid, Senior Level
$93K/yr - $145K/yr
3+ years expChase is a leader in banking, credit card, and wealth management services, helping nearly one out of every two American households make the most of their money. As a Social Media Senior Associate, you will support the management, monitoring, and optimization of the Business Banking Ambassador Program, ensuring smooth operations and compliance while collaborating with various teams.
BankingFinancial Services
Responsibilities
Monitor the LinkedIn activity and daily engagements of program participants via Sprinklr
Identify, escalate, and track issues or risks in social channels, working with internal teams to maintain a compliant online presence, and communicate timelines, status updates, and results to stakeholders
Collaborate with internal teams to the program content library, ensure documentation of legal reviews and maintain audit-ready documentation
Manage the end-to-end process for content scheduling in Sprinklr, including reviewing, editing, coordinating approvals, managing legal approval logs, and publishing content independently
Support program managers with maintaining procedures, training materials and participant assistance
Collaborate on monthly and quarterly performance reports showcasing the value and progress of the program
Maintain detailed audit records of program activities, approvals, and compliance documentation
Build and nurture strong relationships within the social media team and with key partners, including Business Bank Marketing partners, video teams, firmwide ambassador programs, PR teams etc
Identify opportunities to streamline workflows and enhance program processes; stay current on social media platform updates, best practices, and regulatory changes particularly on LinkedIn
Assist with ad-hoc projects and ambassador programs across the organization
Provide support with simple graphics (Canva), light video editing, or filming for social media content
Qualification
Required
3 plus years of relevant experience in building employee advocacy/ambassador programs and/or social media monitoring for brands
Bachelor's degree or higher in Marketing or equivalent
Experience in the financial services industry or with top brands or marketing organizations
A strong understanding of social media best practices and functionality particularly on LinkedIn
Thorough knowledge of social media monitoring and management tools for social listening, publishing and reporting (i.e., Sprinkler, Hearsay and LinkedIn analytics)
Excellent organizational skills with the ability to self-motivate, multitask and work independently
A passion for keeping up to speed on the social media landscape and how brands are leveraging social media for Marketing and Communications
Strong copywriting and editorial review skills, with the ability to assess and refine social media content to ensure alignment with brand standards, tone, and compliance requirements
Exceptional verbal and written communication skills, with the ability to tailor messaging and effectively communicate project timelines, status, and results
Confidence to pitch fresh ideas, think creatively, and solve problems
Ability to build strong relationships and collaborate across teams in marketing, communications, and the broader Chase ecosystem
Proficiency in Microsoft Office (Word, PowerPoint, Excel), with strong reporting and data analysis skills
Basic skills in Canva for graphic design, video editing, and filming
Team player with an enthusiastic attitude and entrepreneurial spirit, eager to learn, contribute, and make an impact
Preferred
Understanding of regulatory and legal guardrails and policies within financial services
Experience with Adobe Creative Suite
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
More
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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