TaskUs · 8 hours ago
On-site) Team Leader - Roadside Assistance - Atlanta
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
2+ years expTaskUs is a provider of outsourced digital services and next-generation customer experience for technology companies. They are seeking a Team Leader for their Roadside Assistance team, responsible for mentoring and managing team members to ensure excellent customer service and adherence to performance metrics.
Call CenterCustomer ServiceOutsourcing
Responsibilities
Mentor, coach, and monitor a team of Roadside Assistance Specialists on a weekly basis
Provide weekly reporting of the team's KPI metrics and performance to the Operations Manager
Monitor and review Team Members' KPIs through data analysis of client dashboards
Point of contact for on-shift Roadside Assistance Specialists to assist in the following:
Safely recovering autonomous vehicles
Towing of vehicles
Liaison of Roadside Assistance Specialists needs to cross departments
Shuttle services
Break coverage
Provide the highest level of communication between cross departments
Subject matter expert who provides continuous improvement ideas and solutions to in-field challenges
Set the standards and expectations of your team through your conduct, work ethic, integrity, and character
Ensure that all Team Members adhere to the company's Code of Conduct
The Team Lead will support the learning and development of our Roadside Assistance Specialist
Maintain TaskUs's high standard of safety, inside and outside of the vehicle
Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment
Be the deputy for technology by communicating courteously always with management, engineers, and the public
Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods
Capable of responding quickly to changing and potentially high-pressure environments
Work mostly individually but also in small groups of 2-10 people
Monitor multiple software systems with constant focus
Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests
Interact with the members of the public and educate them on self-driving technology
Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions
Operate onboard data recording computers
Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations
Responsible for safely setting up driverless vehicles
Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location
Apply safety procedures to any situation involving the rescue of a self-driving car
Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination
Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing
Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized
Coordinates with local law enforcement agencies, as needed
Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs
Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations
Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws
Other duties as required
Qualification
Required
At least 2 years of prior relevant people management experience
Strong analytical and creative problem-solving skills
Experience providing constructive criticism and implementing corrective action plans
High-level understanding of customer confidentiality standards
Passion for the development of teammates
Benefits
Competitive industry salaries
Comprehensive benefits packages
Company
TaskUs
TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
10001+ employees
H1B Sponsorship
TaskUs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (4)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$279MKey Investors
Blackstone GroupNavegar
2025-08-27Private Equity
2025-05-09Acquired
2021-06-11IPO
Leadership Team
Bryce Maddock
CEO
Jaspar Weir
Co-Founder and President
Recent News
2025-11-11
2025-11-08
Company data provided by crunchbase