Advancial Federal Credit Union · 12 hours ago
Member Service Representative - Support Services
Irving, TX
Full-time
Hybrid
Entry Level
$20/hr - $25/hr
1+ years expAdvancial Federal Credit Union is a well-established credit union recognized for its workplace culture and commitment to member service. As a Member Service Representative in Support Services, you will assist members with inquiries and transactions, ensuring a seamless banking experience while maintaining effective communication.
BankingCredit CardsFinancial Services
Responsibilities
Provide high-quality member service through various communication channels (phone, email, chat), resolving inquiries regarding accounts, transactions, and products
Process account transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check orders
Assist members with online banking services, troubleshooting issues and guiding them through our systems
Evaluate member needs to identify opportunities for cross-selling credit union products and services
Maintain up-to-date knowledge of credit union products, policies, and changes in regulations
Handle member complaints with professionalism and empathy, striving for timely resolution
Document member interactions in the customer relationship management system for future reference and quality control
Participate in training and ongoing education to improve skills and product knowledge
Qualification
Required
Associate Degree (A.A.) or equivalent from two-year College or technical school; one year of banking or call center experience or equivalent combination of education and experience
Exceptional communication skills, both verbal and written
Proficient in Microsoft Office Suite and familiarity with banking software
Strong problem-solving skills with the ability to think critically
Ability to work independently and as part of a team
Customer-focused attitude, with a commitment to service excellence
Benefits
Healthcare
Life insurance
401K benefits
Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO - free for you and your loved ones (you just pay taxes)
Retire with Confidence: We contribute to your 401k. It's our way of helping you build the future you deserve
Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries
Invest in Your Future: We'll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals
Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses - because we know life doesn't always go according to plan
Company
Advancial Federal Credit Union
With over $2 billion in assets and 85 years of experience, Advancial is a full-service financial institution providing personal, convenient and innovative financial services to individuals and select group partners.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andy Tomalin
CFO
Larry Burwell
Chief Information Officer
Recent News
2022-04-04
Company data provided by crunchbase