Travis Credit Union · 11 hours ago
Loan Servicing Specialist
Vacaville, California
Full-time
Hybrid
Entry, Mid, Senior Level
$23.49/hr - $29.01/hr
2+ years expTravis Credit Union is a financial institution focused on providing excellent member service. The Loan Servicing Specialist is responsible for servicing consumer loan, mortgage loan, and credit card portfolios while ensuring compliance with regulatory requirements and providing support to members through various channels.
CommunitiesInternet
No H1B
Responsibilities
Provides excellent internal and external member support through all channels with a focus on first-contact-resolution and problem solving for account inquiries
Follows regulatory, GSE/investor, TCU, and department guidelines, policies, and procedures when handling a wide range of topics
Manages reports, deadlines, and compliance requirements related to a variety of tasks across the consumer and mortgage financing spectrum
Maintains a consistent, high level of accuracy and general quality of work product and information dissemination
Suggests improvements to processes and policies to improve efficiency, accuracy, and member/employee experience
Based on experience, manages processes or inquiries of a more complex nature (i.e. GSE processes, data validation and troubleshooting, or government reporting)
Uses proven decision-making skills when handling exceptions to policies or procedures within assigned authority
Properly identifies, researches and resolves issues using multiple software applications
Participates in ongoing training programs and maintains up-to-date information and working knowledge of all Credit Union products, services and promotions
Coaches, mentors, or trains junior or less seasoned staff, as needed
Identifies opportunities to deepen the member relationship by promoting and educating members around new products and services based on the member contact reason
Qualification
Required
Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union
We are unable to sponsor or assume sponsorship of employment visas for this position
Candidates must have current authorization to work in the U.S. (no sponsorship available)
HS Diploma and 2 years of previous loan servicing or related experience required for Associate Loan Servicing Specialist
HS Diploma and 3 years of loan servicing or related experience required for Loan Servicing Specialist
HS Diploma and 4 years of loan servicing experience required for Senior Loan Servicing Specialist
Minimum of 2 years of mortgage servicing experience required for Senior Loan Servicing Specialist
Preferred
Mortgage servicing with GSE/government loan experience preferred for Loan Servicing Specialist
GSE/government loan experience preferred for Senior Loan Servicing Specialist
Benefits
Competitive medical, dental, and vision insurance
Mental health and wellness programs
Employee performance incentive plan
Merit-based salary increases
401(k) program with immediately vested employer match
Generous holiday and vacation policies
Exclusive TCU perks such as employee loan and credit card discounts
Company
Travis Credit Union
Travis Credit Union (TCU) was founded on the principle of People Helping People.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant
Leadership Team
Chris Germann
Managing Director, Payment Services
Recent News
Travis Credit Union
2025-11-20
Travis Credit Union
2025-10-09
Travis Credit Union
2025-08-07
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