ViaPath Technologies · 18 hours ago
Account Manager, Channel and HealthTech
United States
Full-time
Remote
Mid Level
4+ years expViaPath Technologies is seeking an Account Manager to join their growing Channel and HealthTech team. The selected individual will be responsible for delivering against net revenue targets for their assigned clients through relationship management and strategic communications.
Management Information SystemsTelecommunications
Responsibilities
Develop and maintain assigned client, customer, and partner relationships
Handle client communications and respond thoughtfully, strategically and in a timely manner, triaging communications as necessary
Educate assigned client, customers, and partners on ViaPath products and service to identify growth opportunities
Conduct pre and post install activities for all Channel and HealthTech projects
Track the Channel Partner and HealthTech opportunities
Manage client communications, strategically and in a timely manner
Meet with current and future clients to conduct demos and educate clients on ViaPath products
Educate assigned clients and partners on ViaPath products and services to identify growth opportunities
Support the RFP/RFI process using client, customer, and partner in-depth knowledge working with cross functional teams
Manage, document, and forecast a pipeline of opportunities to drive retention and growth of both existing and new business
Conduct client and customer success activities to retain and build business including communicating Service Requirements
Coordinates Tradeshow activities
Develop and report monthly sales activity documentation – SalesForce, Account Health, Financial Performance, etc
Document quotes and other sales activities SalesForce
Coordinate with internal and external stakeholders to maintain transparency and effective communication
Anticipate problems, assess, and mitigate risks and proactively provide solutions
Prepare client and team meeting agendas, lead client and team meetings
Maintain the minimum weekly/daily metrics, and ensure quota is met consistently
Develop and deliver client reports as needed
Understand the changing business and technology issues and needs that our customers and potential customers face
Partner with Field Services team(s) to ensure overall account satisfaction
Qualification
Required
A Bachelor's degree in Sales, Business Management, or related field is preferred; 4 years of experience required in lieu of degree
2-5 years of client service experience, client management and/or sales experience, or corrections experience working with ViaPath products
Demonstrated ability to develop multi-threaded relationships with clients and a proven track record of high customer satisfaction
Ability to lead a team of professionals at various career levels, tied to distinct groups within the organization to drive the overall strategic account growth plan
Ability to manage multiple accounts and varied customer contacts
Ability to upsell at existing accounts
Recognized by others as a strong communicator and collaborator
Polished and seasoned presenter
Relatable and able to carry conversations on a wide range of subjects and adapt to the environment
Driven individual with ability to work independently in a competitive marketplace
Technical background and/or ability to acquire technical knowledge to break solutions down for non-technical customers
Experience with Salesforce.com or similar CRM applications
Position requires travel. Will be required to travel up to 75%
Preferred
Experience in servicing, supporting, or selling relationship-based services in industries with a long sales cycle and frequent interaction with government entities at a prominent level
Benefits
Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
Flexible Time Off (FTO) – Including vacation and sick time
Company Holidays
Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.
Company
ViaPath Technologies
ViaPath Technologies provides communications and management technology services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deb Alderson
President & CEO
Recent News
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