UT Federal Credit Union · 13 hours ago
AVP, Director of Mortgage Lending
Knoxville,TN,US
Full-time
Onsite
Mid Level
2+ years expUT Federal Credit Union is seeking an AVP, Director of Mortgage Lending to provide strategic leadership and oversight of their mortgage lending operations. The role involves managing the mortgage loan portfolio, developing lending strategies, and ensuring compliance with regulatory requirements while enhancing member experience.
BankingFinancial Services
Responsibilities
Provides strategic leadership for the mortgage lending function, including portfolio composition, product channels, delivery models, and growth, objectives aligned with the credit union's overall strategic plan
Identifies, evaluates, and secures additional mortgage origination channels (branch, digital, referral, correspondent, or other) to increase loan opportunities and support balances growth
Develops and executes short- and long-term mortgage lending strategies, including annual production goals, profitability targets, staffing plans, and operational benchmarks
Assist in developing mortgage lending policies, procedures, and underwriting guidelines, ensuring compliance with federal, state, investor, and regulatory requirements
Conducts periodic reviews of systems, workflows, and vendor relationships to ensure efficiency, scalability, cost effectiveness, and regulatory compliance; initiates process improvements as needed
Monitors production, pipeline, turn times, quality control, and funding volumes, using data and reporting to improve performance
Directs and manages mortgage department staff, including hiring, training, performance management, coaching, and succession planning; ensures appropriate coverage during employee absences
Maintains working knowledge of all mortgage products and the end-to-end mortgage process, applying policy and underwriting standards consistently and prudently
Coordinates staffing levels and workload distribution to ensure service standards are met while controlling operating cost and member experience expectations
Partners with retail branches, lending teams, and member-facing staff to support referral activity, training, and mortgage product education
Ensures accurate processing, underwriting, closing, and documentation of real estate loans in accordance with policy and regulatory requirements
Provides guidance and escalation support for complex loan scenarios, exceptions, and member inquiries; approves loans within delegated authority and submits others to the SVP/CLO as required
Promotes a culture of service, accountability, and ethical lending, ensuring members are treated fairly and consistently while identifying opportunities to deepen member relationships
Performs essential administrative and leadership functions necessary for effective mortgage department operations, including back-up support for originating, underwriting, and/or processing loans and other duties as assigned by senior leadership
Supports secondary market or portfolio mortgage strategies, including pricing, investor requirements, servicing considerations, and risk management, as applicable
Evaluates and maintains functional knowledge of all mortgage lending systems, performance, workflows, report capabilities, testing, training, and enhancements
Support enterprise projects and cross-departmental initiatives
Assists with regulatory examinations, including coordinating examination requests, directing staff preparation activities, and ensuring timely and accurate responses
Qualification
Required
Ability to thrive in a fast-paced environment
Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness
Promotes awareness of the credit union mission and brand statement to the credit union membership
Abides by the Service Standards established by the credit union
Strong knowledge of financial products and services
Regular and predictable attendance
Excellent verbal and written communication skills to communicate professionally
Maintains a professional appearance in accordance with established dress code policy
Technological skills and knowledge, including computer literacy
Bachelor's degree from four-year college or university in a related field and/or training in real estate lending; at least two years related experience; or equivalent combination of education and experience
Ability to read, analyze and interpret technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, the Board of Directors, and individual members
Ability to read and interpret documents such as credit bureau reports, and debt-to-income ratio reports
Ability to calculate figures and amounts such as interest, commissions, proportions, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to solve practical problems
Ability to interpret a variety of instructions furnished in written and oral form
Registration with the National Mortgage Licensing System (NMLS) is required
May require Notary Public certificate to execute documents on behalf of members and the credit union
Must be able to use the credit union's computer system for transactions
Ability to utilize on-screen loan processing provided by the credit union's core processing system
Ability to operate standard office machines such as a photocopier, fax machine, typewriter, word processor, personal computer, postage machine, and such equipment normally found in a modern credit department of a credit union
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
The employee is occasionally required to stand, walk, and reach with hands and arms
The employee must occasionally lift and / or move up to 30 lbs
Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
The noise level in the work environment is usually moderate
The mental characteristics necessary to competently perform this job include the need to use creative and imaginative thinking; reading and writing ability; continuously need to be alert, precise, the frequent need to be persuasive and resourceful in negotiating and problem solving; patient and analytical in resolving complex situations; frequently use basic numeric calculations, memory, concentration, and exercise sound judgment
Company
UT Federal Credit Union
UTFCU was founded on the philosophy that a credit union is a financial cooperative owned by members who share a common interest.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Debbie Jones, CPA
President/CEO
Recent News
GlobalFinTechSeries
2022-10-07
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