Better Business Bureau (BBB) serving the Heart of Texas · 2 days ago
BBB - Business Experience Specialist
Austin, TX
Full-time
Hybrid
New Grad, Entry Level
$21.90/hr - $21.90/hrBetter Business Bureau (BBB) serving the Heart of Texas is an award-winning organization committed to growth and excellence. They are seeking a dedicated and detail-oriented Business Experience Specialist to serve as the primary liaison for Accredited Businesses, ensuring a seamless and positive experience through personalized support and outstanding customer service.
Consumer Services
No H1B
Responsibilities
Serve as the primary liaison for Accredited Businesses (ABs), ensuring they receive value from their accreditation through welcome calls, benefit consultations, and eligibility reviews
Manage a portfolio of 1,000–1,500 ABs, providing personalized support and proactive outreach to strengthen engagement and retention
Fulfill accreditation benefits, including processing marketing collateral requests, uploading BBB seals, and sending new and renewal packets
Guide businesses through complaints, customer reviews, renewals, and standards compliance, offering consultative solutions and dispute resolution education
Monitor and audit business profiles for accuracy, licensing, and eligibility; address issues promptly to maintain accreditation standards
Analyze complaints and review data to identify trends, recommend improvements, and escalate complex cases to mediation or arbitration when necessary
Maintain accurate records and databases, ensuring data integrity and timely updates to business profiles
Collaborate across departments to resolve escalated concerns, improve processes, and share insights on market trends and community issues
Provide exceptional customer service—primarily via phone—to deliver expert guidance and foster trust in BBB services
Support onboarding and retention efforts by communicating benefits, assisting with profile enhancements, seal installation, and promoting tools like Review Solution and GAQ
Qualification
Required
Knowledge of office administrative procedures and ability to operate and troubleshoot most standard office equipment
Be highly proficient in MS Office applications (Word, Excel, Access, PowerPoint, Teams)
Ability to use conferencing software
Excellent communication skills, both verbally (in person and via phone) and in writing; always supporting a positive customer service experience internally and externally
Established business writing skills to create written communication for business owners and operators
Ability to prepare comprehensive written summaries and recommendations to BBB leadership on actions affecting Accredited Businesses and the business community, as needed
Detail-oriented with the ability to handle numerous diverse tasks simultaneously and to make recommendations based on verifiable facts
Ability to work with minimal supervision in a hybrid team environment and to meet critical deadlines
Ability to develop and maintain credible relationships with private and public agencies and BBB Accredited Businesses
High School Diploma or equivalent
Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities
Benefits
No nights or weekends!
Flexible 40-hour schedule
Medical and additional benefit packages are available.
Group rates for health, dental, and vision coverage for dependents.
Tax-free Flex Spending Account/Health Savings Account
401(k) retirement plan with a 5% match and immediate vesting.
Free Employee Assistance Programs
11 paid holidays and a birthday holiday off!
Company
Better Business Bureau (BBB) serving the Heart of Texas
Vision: an ethical marketplace where buyers and sellers trust each other. Mission: to be the leader in advancing marketplace trust.
Founded in 1912Austin, Texas, US
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tiffen Eshpeter
Chief Operating Officer
Devin Benavides
Director of Partnerships and Community Engagement
Company data provided by crunchbase