NANA North · 3 days ago
NANA SHAREHOLDER COLLEGE INTERNSHIP - NANA North Information Technology (IT) Intern Paid Internship
Anchorage , AK, US
Internship
Onsite
InternNANA North is seeking a college intern for their Information Technology department. The intern will provide technical support for desktop software and hardware issues, assist with user training, and help maintain hardware and software inventory in a call center environment.
Staffing & Recruiting
Responsibilities
Identifies, diagnoses, and resolves Tier-I problems for users of NANA’s computer software and hardware, in a call center environment; communicates solutions to end-users
Provides one-on-one end-user problem resolution over the phone or with remote control software on user’s hardware and software
Delivers, sets up, and assists in the configuration of end-user computer hardware, software and peripherals
Diagnoses and resolves end-user printer problems, computer hardware problems, and e-mail, Internet and local-area network access problems
Performs minor desktop hardware repair for computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
Assists 2nd and 3rd level IT technicians in creating materials for end-user frequently asked questions (FAQs)
Qualification
Required
Applicants must be a shareholder of NANA Regional Corporation, Inc., or a direct descendant of a shareholder
Must be 18 years or older
Must be currently enrolled in college or a vocational school full-time and have completed one semester of postsecondary education
Must be able to provide legal documentation for your eligibility to work in the US
Desire to work in Information Technology field with High School course work in Information Technology
Basic technical knowledge of network and PC operating systems
Basic technical knowledge of current desktop/laptop hardware, protocols, and standards
Basic application support experience with Microsoft software and technologies
Professional and courteous demeanor at all times
Excellent written and oral communication skills
Excellent interpersonal skills
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Ability to prioritize and execute tasks in a high-pressure environment
Benefits
NANA will provide lodging and transportation for applicants outside the Anchorage/Matsu Valley area.
Company
NANA North
NANA North, a fully owned subsidiary of NANA Regional Corporation, stands at the core of NANA's commercial operations, driving excellence through our dedicated support personnel.
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Janus Reyes, SPHR,SHRM-SCP
Human Resources Business Partner
Company data provided by crunchbase