Expedite Talent Solutions · 3 months ago
GA DDS Level 1 Help Desk Analyst
Conyers, GA
Full-time
Onsite
Entry Level
2+ years expExpedite Talent Solutions is looking for a Help Desk Analyst to provide technical assistance to customers at DDS Headquarters in Conyers, Georgia. The role involves assisting with tier one issues, troubleshooting hardware and software, and ensuring high levels of customer service while managing a high volume of calls.
IT ManagementProfessional ServicesWarehousing
Responsibilities
Oversee the daily performance of computer systems and applications
Answer user inquiries regarding computer software or hardware operation to resolve problems
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Qualification
Required
2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment
2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
Preferred
Bilingual, Spanish highly preferred
Company
Expedite Talent Solutions
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandeep Singh
Associate Director / Sr. Client Partner
Company data provided by crunchbase