Harvey · 19 hours ago
Majors Customer Success Manager
New York, United States
Full-time
Onsite
Senior Level
$180K/yr - $210K/yrHarvey is transforming how legal and professional services operate through innovative technology. As a Majors Customer Success Manager, you will guide major clients in adopting Harvey's solutions, ensuring they maximize value and integrate the platform into their business processes.
Artificial Intelligence (AI)Information TechnologyLegalLegal Tech
Responsibilities
Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience
Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions
Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention
Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product
Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations
Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services
Travel required: Up to 25% of the time
Qualification
Required
Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house) environment
History and comfort conducting change management and wide-scale adoption for large technology projects
Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level
Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly
A strong commitment to be collaborative and proactive with a team-first mentality
Benefits
A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.
An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth, learning, and development.
Company
Harvey
Harvey provides AI-driven tools to assist legal professionals with research, document review, and contract analysis.
Founded in 2022
501-1000 employees
H1B Sponsorship
Harvey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (6)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
Andreessen HorowitzEQT GrowthSequoia Capital
2025-10-30Series F· $160M
2025-10-06Series E· $59M
2025-06-23Series E· $300M
Leadership Team
Winston Weinberg
CEO & Co-Founder
Gabe Pereyra
President & Co-Founder
Recent News
2026-01-24
Business Insider
2026-01-23
Company data provided by crunchbase