MacroHealth · 10 hours ago
Client Experience Director, Pharmacy Solutions
United States
Full-time
Remote
Director/ExecutiveMacrohealth is seeking a Client Experience Director in Pharmacy Solutions, a senior client-facing professional responsible for delivering exceptional operational execution and subject matter expertise across pharmacy benefit solutions. This role serves as a trusted advisor to clients on pharmacy strategy, plan design, formulary management, and ongoing program optimization.
Health CareInformation ServicesInformation TechnologyInsurTech
Responsibilities
Serve as the primary pharmacy subject matter expert for assigned clients, building strong, trust-based relationships through proactive engagement and consultative support
Act as a strategic advisor to clients on pharmacy benefit design, formulary strategy, utilization management, and emerging pharmacy trends
Support client retention through exceptional service delivery, issue resolution, and continuous optimization of pharmacy programs
Lead the design, implementation, and ongoing management of pharmacy benefit programs, including formulary updates, plan design changes, and vendor coordination
Oversee pharmacy related RFPs, renewals, and vendor evaluations in partnership with internal stakeholders
Ensure pharmacy solutions align with client goals, regulatory requirements, and organizational strategy
Own the execution of complex pharmacy initiatives, including plan changes, compliance documentation, and operational readiness
Coordinate across Product, Analytics, Operations, Account Management, and external partners to ensure timelines, quality standards, and client expectations are met
Identify operational risks or gaps and proactively drive resolution
Analyze pharmacy utilization and financial data to identify trends, risks, and opportunities
Prepare and deliver clear, actionable insights for client presentations, quarterly business reviews, and annual planning
Partner with analytics teams to ensure accurate, timely, and meaningful pharmacy reporting
Serve as a pharmacy subject matter resource for internal teams, supporting education, enablement, and consistency of delivery
Contribute to the evolution of pharmacy marketplace processes, best practices, and client experience standards
Participate in strategic discussions related to pharmacy innovation, market trends, and solution development
Qualification
Required
Bachelor's degree in healthcare, business, pharmacy, or a related field
Significant experience in pharmacy benefit management, pharmacy consulting, or healthcare advisory roles
Deep understanding of pharmacy benefit design, formularies, utilization management, and pharmacy economics
Strong analytical skills with the ability to translate complex data into client ready insights
Proven ability to manage multiple complex initiatives and stakeholder relationships simultaneously
Excellent communication skills with comfort engaging senior client and internal leaders
Pharmacy subject matter expertise
Operational excellence and execution discipline
Client trust and advisory presence
Cross-functional collaboration
Analytical rigor and insight generation
Accountability and followthrough
Preferred
Master's degree
Company
MacroHealth
MacroHealth is a health informaton technology company that provides healthcare network optimization and claims settlement services.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
NewSpring
2020-06-10Private Equity
Leadership Team
Matt Thorne
Chief Financial Officer
Recent News
MedCity News
2025-11-15
2025-06-24
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