C.H. Guenther · 16 hours ago
Customer Experience Analyst
San Antonio, TX
Full-time
Onsite
Mid Level
$70K/yr - $124K/yr
3+ years expC.H. Guenther is a company focused on enhancing customer experiences, and they are seeking a Customer Experience Analyst to support customer-facing activities. This role involves maintaining accurate customer data, supporting pricing and product information, and assisting with processes that impact the overall customer experience.
Food Production
Responsibilities
Support the maintenance of customer-facing documentation including RFP responses, specification sheets, nutrition data, pricing files, and rebate and discount forms
Serve as a point of contact for customer data requests by coordinating internally to gather accurate and timely information
Support the customer sample process for national accounts, distributors, and non-commercial teams by coordinating requests, tracking fulfillment, and maintaining records
Assist with preparing and distributing pricing updates to distributors and Away From Home customers in partnership with Sales and Finance
Support the setup and maintenance of pricing, item codes, and programs for K-12 and non-commercial customers
Maintain customer pricing and product data across internal systems and customer-facing platforms to ensure consistency and accuracy
Collaborate with Finance on a regular basis to review product and pricing updates and assist with maintaining accurate internal and external files
Support Promotional Trade processes by assisting with billing documentation, deductions tracking, and payment reconciliation support
Maintain required customer sustainability documentation and reporting
Coordinate with Marketing and the internal GDSN team to support completion of item specifications for posting via Syndigo
Assist with operational support for newly acquired businesses by helping align customer-facing and financial processes
Analyze internal and customer-provided sales and reporting tools to help identify trends, opportunities, and tracking metrics
Support distributor and national account teams by assisting with pricing reviews, reporting, and opportunity tracking activities
Provide support for trade events and customer meetings, including sample coordination and event preparation as needed
Performs all other duties as assigned
Qualification
Required
Bachelor's degree in Business, Marketing, Operations, Supply Chain, or a related field preferred
3–5 years of experience in a customer experience, analyst, operations, or support-related role
Experience working with customer data, pricing information, or ERP/CRM systems is a plus
Proficient use of a computer, Microsoft Office (Word, Excel, PowerPoint, OneNote), and other related applications or software
Ability to analyze data, identify discrepancies, and support reporting needs
Strong organizational, documentation, and follow-up skills
Ability to learn and navigate customer portals, pricing systems, and internal tools
Customer-focused mindset with strong problem-solving skills
Ability to work effectively with diverse groups of associates and customers ranging from entry level to executive level positions
Strong attention to detail and commitment to data accuracy
Ability to manage multiple tasks and priorities in a deadline-driven environment
Effective written and verbal communication skills
Ability to work collaboratively across cross-functional teams
Benefits
Health and disability insurance
Retirement savings options
Flexible spending accounts
Employee assistance programs
Educational assistance
Parental leave
Paid time off
Company-paid holidays
Company
C.H. Guenther
San Antonio-headquartered C.H.
1001-5000 employees
H1B Sponsorship
C.H. Guenther has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (1)
Funding
Current Stage
Late StageLeadership Team
Rod Hepponstall
President – Chief Executive Officer – Board Member
Janelle Sykes
Chief Financial Officer
Company data provided by crunchbase