Coates Group · 19 hours ago
Sales Operations Manager
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $90K/yr
5+ years expCoates Group is a global technology company focused on creating engaging customer experiences. As the Sales Operations Manager, you will lead end-to-end sales operations, driving efficiency and accountability through process optimization and performance management.
ComputerSoftware
Responsibilities
Lead, coach, and inspire a high-performing team with clear accountability and professional growth
Train staff on tools and best practices to ensure process adoption and operational excellence
Foster a culture of ownership, transparency, and continuous improvement
Optimize the Lead-to-Order (LTO) process to maximize lead conversion and reduce cycle time
Design and implement dashboards, KPIs, and scorecards to track performance and uncover insights
Leverage automation and process improvements to streamline workflows and reduce errors
Partner with Sales, Finance, BTS, and Enablement teams to align goals and deliver exceptional service
Act as the LTO subject matter expert and drive initiatives that improve customer experience and internal efficiencies
Manage CRM and internal tools (Salesforce, Miro, Asana, etc.), ensuring seamless integration and optimal performance
Support financial operations with data-driven insights and accurate revenue reporting
Qualification
Required
5+ years of leadership experience in sales operations, customer success, or revenue enablement
Strong coaching and accountability skills with a proven ability to lead in fast-paced, hybrid environments
Proficiency in Excel and CRM tools (Salesforce); bonus if experienced with workflow tools like Miro or Asana
Strong analytical mindset and experience using data to drive decisions and process improvement
Preferred
Bachelor's degree preferred
Benefits
Medical, dental, and vision insurance
A 401(k) plan with employer match
Short- and long-term disability coverage
Life and AD&D insurance
Health savings accounts (HSAs)
Flexible spending accounts (FSAs)
Annual market competitive bonus program
Thrive Program
Virtual Yoga or meditation sessions
Global Wellness paid day off
Give Back Day
Company
Coates Group
We're a QSR experience ecosystems partner.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Leo Coates
Chief Executive Officer and Owner
Anthony Mizzi
Chief Supply Officer
Company data provided by crunchbase