Lumos · 10 hours ago
Support Engineer (PST)
United States
Part-time
Remote
New Grad, Entry Level
$85K/yr - $115K/yrLumos is a fast-growing startup focused on solving app and access management challenges through a unified platform. As a Support Engineer, you will play a crucial role in shaping the customer experience by providing support, troubleshooting technical issues, and developing product expertise in collaboration with other teams.
CollaborationIdentity ManagementInformation TechnologySecuritySoftware
Responsibilities
Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction
Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed
Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development
Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical
Qualification
Required
Ability to create a world-class support experience
Experience troubleshooting complex technical errors
Proactive development of product expertise
Ability to reflect on and find solutions for current support opportunities
Strong attention to detail and a friendly approach in client interactions
Clear communication skills for handoffs to engineers
Ability to establish mutually beneficial relationships with Product Managers
Creative problem-solving skills
Benefits
Remote work culture (+/-4 hours Pacific Time)
Medical, Vision, & Dental coverage covered by Lumos
Company and team bonding trips throughout the year fully covered by Lumos
Optimal WFH setup to set you up for success
Flexible PTO, with minimum time off to make sure you are rested and able to be at your best
Up to 16 weeks for expecting parents
Monthly wellness stipend
401k matching plan
Company
Lumos
Lumos is a tech company that develops unified access platforms for IT and security teams to manage app and data access.
Founded in 2020
51-200 employees
H1B Sponsorship
Lumos has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Scale Venture PartnersAndreessen Horowitz
2024-05-23Series B· $35M
2022-05-03Series A· $30M
Leadership Team
A
Andrej Safundzic
Co-Founder, CEO, Alchemist
L
Leo Mehr
Co-Founder
Recent News
thefastmode.com
2026-01-13
Business Wire
2025-12-24
Company data provided by crunchbase