Intero Real Estate Services · 6 days ago
Renewal Insurance Client Services Manager
Fredericksburg, Virginia, United States
Full-time
Onsite
Senior Level
5+ years expIntero Real Estate Services is seeking a Renewal Insurance Client Services Manager to oversee the daily operations of the client services team. This role is responsible for ensuring compliance with agency practices and company policies while training and mentoring team members.
Building MaterialE-CommerceReal EstateRetail
Responsibilities
Plan, organize and direct daily activities of client services staff to ensure the efficient operation of their daily responsibilities. Train staff, answer staff questions and solve problems. Distribute work and schedule staff to ensure optimal coverage and response time. Handle clients seeking to speak with management or otherwise as necessary. Ensure that staff understands and appreciates the importance of confidentiality. (60-65%)
Inspect work processed to confirm that it conforms to agency practices and file structures. Perform telephone call monitoring, coaching and call reviewing to confirm it conforms to agency practices. (15-20%)
Establish or adjust work procedures to meet production schedules. Recommend measures to improve production methods and quality of service. (5-10%)
Manage performance of direct reports to include coaching and annual reviews. Participate in interviewing and selection of candidates. Interpret company policies to workers and enforce all company regulations. (5-10%)
Report immediately any circumstances that may lead to a potential or actual errors and omissions claim and/or any Department of Insurance or similar complaints to senior management. (0‑5%)
Understand agency goals set by senior management and assist in meeting those goals. (0-5%)
Perform other duties as requested or as needed to fulfill the purpose of the job. (0-5%)
Qualification
Required
Associate's degree or equivalent work experience and knowledge
5+ years' personal lines insurance experience
3+ years' supervisory experience
Working knowledge of insurance agency operations, claims handling, coverages, rates, markets and applicable insurance laws/codes
Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance Group
Excellent analytical, problem-solving and decision-making skills
Excellent oral, written and interpersonal communication skills
Proven process automation, time management, and organizational skills
Familiarity with risk assessment and risk management techniques
Property and Casualty License
Working knowledge of agency management systems and document imaging systems
Preferred
Knowledge of real estate, title, and/or mortgage businesses preferred
Completion of INS, ACSR, CISR, APO and/or CPIA or related insurance designations preferred
Benefits
Medical
Health Savings Account
Dental
Vision
Life Insurance
Paid Vacation (PTO)
401(k) with employer match
Flexible Spending Account
Employee Assistance Program (EAP)
Company
Intero Real Estate Services
Intero sells more homes than any other company in our market. That means more experience behind every sale, including yours.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Derek Overbey
Vice President Marketing
Recent News
2025-06-25
HousingWire.com
2025-05-08
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