Construction Machinery Industrial, LLC · 9 hours ago
IT Help Desk I
Anchorage, AK, 99518, US
Full-time
Onsite
New Grad, Entry Level
0+ years expConstruction Machinery Industrial, LLC is seeking an IT Help Desk I to provide technical support to internal employees for computer systems, software, and related technology. The role involves troubleshooting, account administration, and collaborating with the IT team to ensure employees have the necessary tools and support.
ConstructionIndustrialMachinery Manufacturing
Responsibilities
Respond to help desk tickets, phone calls, and emails from internal employees regarding technical issues
Assist with installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals
Provide support for company software applications, Microsoft Office 365, and remote access tools
Manage basic user account requests (password resets, account setup, access changes, deactivations)
Troubleshoot and resolve common hardware and software issues, escalating more complex problems as needed
Document support activities, solutions, and processes in the IT ticketing system
Provide basic training and guidance to employees on IT systems, applications, and best practices
Assist with IT inventory tracking and equipment setup for new hires
Participate in IT team meetings to discuss ongoing issues and suggest process improvements
Qualification
Required
0–2 years of experience in a technical support role preferred
Familiarity with Microsoft Office 365, Windows 10/11, and basic IT troubleshooting
Experience with IT ticketing systems and remote support tools a plus
IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) a plus but not required
Strong Communication Skills
Excellent Organizational Abilities
Ability to Manage Multiple Priorities Simultaneously
Effective Time Management
Analytical and Problem-Solving Skills
Service-Oriented Approach
Technical Aptitude and Troubleshooting Proficiency
Willingness to Learn and Adapt
Benefits
401(k) matching and profit sharing
Dental insurance
Health savings account
Health insurance
Paid time off
Vision insurance
Company
Construction Machinery Industrial, LLC
CONSTRUCTION MACHINERY INDUSTRIAL, LLC is a machinery company based out of 5400 HOMER DRIVE, ANCHORAGE, Alaska, United States.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase