Paradigm Senior Services · 2 hours ago
Enterprise Account Manager
Miami, FL
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expParadigm Senior Services is revolutionizing home care through innovative technology. The Enterprise Account Manager is responsible for cultivating and maintaining strong relationships with enterprise clients, driving their long-term success with the company's services while ensuring customer satisfaction and revenue growth.
BillingFinancial ServicesFunding PlatformInsurance
Responsibilities
Own and manage the relationship with assigned Enterprise customers, including increasing overall adoption, driving revenue growth, ensuring retention, and maintaining the highest levels of customer satisfaction
Collaborate on joint strategic initiatives, such as conference breakout sessions and educational webinars, with customers to drive awareness and demand
Act as a strategic partner, aligning our service offerings with customer goals and proactively identifying ways to deliver value and accelerate their success
Analyze customer portfolios to identify trends, opportunities, and challenges, and develop targeted strategies to address them
Demonstrate strong business judgment, quickly grasping complex concepts and applying them to real-world customer challenges
Represent the company at trade shows and other events to network and promote company services and engage and build relationships with current customers
Stay ahead of industry trends and communicate relevant developments to your customers, becoming a source of insight and innovation
Advocate for customer needs and work closely with cross-functional teams to improve operational processes that improve overall customer experiences
Operate with a high degree of autonomy, consistently meeting deadlines and deliverables across multiple customers and initiatives
Maintain strategic oversight of all accounts using a CRM (HubSpot), documenting all interactions, tracking progress toward goals, and ensuring visibility into account health
Lead proactive communications with your customers, including updates on new services, key announcements, and upcoming events
Approximately 15%-20% annual travel required
Qualification
Required
Minimum 5 years of experience in account management, customer success, or strategic partnerships, preferably in healthcare or a service-driven B2B environment
Demonstrated ability to build and execute account strategies that drive revenue and customer success
Strong executive presence and excellent public speaking and presentation skills
Effective problem-solver with sound decision-making abilities and a proactive approach
Confident communicator with the ability to influence at all levels of an organization
Quick learner and self-starter who thrives in high-velocity, fast-paced environments—even when navigating ambiguity
Strong interpersonal skills, with an ability to professionally interact with a diverse blend of personalities to maintain strong relationships
Passion for customer success and a relentless drive to exceed expectations
Highly organized with proven ability to manage multiple complex priorities simultaneously
Strong proficiency with Excel to uncover insights and PowerPoint to organize and present findings with logical storytelling
Positive, energetic, and adaptable team player who can also work independently as well as part of a team
Preferred
Previous experience working in the home care industry or revenue cycle management (RCM) with client management experience preferred
Bachelor's degree in Business, Marketing, Healthcare, or related field preferred
Benefits
Medical, dental, and vision benefits
401k retirement plan
Aflac benefits
Paid time off
Professional development support
Company
Paradigm Senior Services
Paradigm is the leader in VA and Medicaid billing, collections, authorization management, and growth for home care agencies.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Danny Shapiro
CEO
Yossi Stern
COO
Company data provided by crunchbase