MagicSchool AI · 1 day ago
Director of Self- Service
United States
Full-time
Remote
Director/Executive
$156K/yr - $175K/yr
8+ years expMagicSchool is the premier generative AI platform for teachers, and they are seeking a Director of Self-Service to design and implement a self-serve engine for their Digital and SMB segments. The role focuses on driving retention and adoption through automation to empower the Customer Success team to scale effectively.
Artificial Intelligence (AI)E-LearningEdTechEducation
Responsibilities
Design and implement a zero-touch renewal process for the Digital segment to achieve a 75% or higher automated renewal rate
Shift support-heavy tasks out of manual CSM workflows to increase the ARR capacity per rep by at least 30%
Launch automated adoption sequences that drive a 15% increase in product adoption across the SMB customer base
Develop the self-serve infrastructure required to support 2x customer growth without requiring a proportional increase in CSM headcount
Partner with RevOps and Marketing to create a seamless digital journey that reduces inbound support volume for non-technical issues by 25%
Qualification
Required
8 or more years of experience in Customer Success, Customer Success Operations, or Digital Engagement within a SaaS environment
At least 3 years specifically focused on scaling self-serve or digital-first motions for Digital and SMB segments
Proven experience using Customer Success platforms such as Gainsight or ChurnZero plus marketing automation and process mapping tools
A history of building systems from the ground up in a high-growth startup environment
A Bachelor's degree or equivalent practical experience in a related field
Previous experience in the Education Technology sector or a similar mission-driven environment
You possess the ability to write the playbook for scalable processes rather than just following existing ones
You are highly data-driven and capable of tracking digital engagement metrics to iterate on the customer journey
You have expert-level skills in designing end-to-end customer workflows and identifying opportunities for automation
You can effectively partner with leadership and cross-functional teams to drive complex projects and operational change
You have the unique ability to create automated experiences that feel personal and high-value rather than robotic
Benefits
Unlimited time off to empower our employees to manage their work-life balance.
Choice of employer-paid health insurance plans so that you can take care of yourself and your family.
Dental and vision are also offered at very low premiums.
Every employee is offered generous stock options, vested over 4 years.
401k match & monthly wellness stipend.
Company
MagicSchool AI
MagicSchool is an AI platform in education and growing technology for schools.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$62.4MKey Investors
Valor Equity PartnersBain Capital VenturesRange Ventures
2025-02-04Series B· $45M
2024-06-27Series A· $15M
2023-08-28Pre Seed· $2.4M
Leadership Team
Adeel Khan
Founder & CEO
Mike Biven
President
Recent News
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2025-11-21
2025-11-11
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2025-10-22
Company data provided by crunchbase