Arcadia · 9 hours ago
Director, Delivery & Operations - Life Sciences
United States
Full-time
Remote
Director/Executive
$160K/yr - $190K/yr
10+ years expArcadia is dedicated to happier, healthier days for all, believing in a better healthcare world powered by data. The Director of Delivery & Operations in Life Sciences will be responsible for building the operating model and driving the delivery of complex client and partner engagements, ensuring quality and satisfaction in life sciences projects.
AnalyticsData IntegrationHealth CareInformation ServicesInformation TechnologySoftware
Responsibilities
Personally own and drive delivery of Life Sciences client and partner engagements, including:
De-identified real-world data products (claims, EHR, linked datasets)
RWE, HEOR, market access, and evidence-generation analytics
Precision medicine and provider-activation programs
Custom or innovative initiatives with strategic partners
Translate life sciences objectives into clear delivery plans, timelines, and execution steps
Stay close to the work: unblock teams, resolve issues, and make real-time tradeoffs to keep delivery moving
Be accountable for delivery quality, timelines, and client satisfaction—not just coordination
Design, stand up, and continuously refine the Life Sciences delivery and operations model while actively delivering projects
Create lightweight but effective processes, documentation, templates, and operating rhythms that enable scale without bureaucracy
Define and manage the end-to-end lifecycle from commercial handoff → execution → delivery → expansion
Continuously evolve the operating model based on what is actually working in practice
Bring strong life sciences domain understanding to every engagement, including:
Pharma and biotech workflows
RWE, HEOR, market access, medical affairs, and clinical development use cases
Anticipate downstream client needs and proactively shape delivery approaches aligned to how LS teams consume data and evidence
Serve as a credible, fluent counterpart who can speak the language of life sciences data buyers, researchers, and commercial stakeholders
Act as the day-to-day execution quarterback across analytics, data engineering, product, legal, finance, and commercial teams
Translate Life Sciences delivery requirements into clear technical and operational priorities
Ensure data pipelines, de-identification, quality controls, and analytics workflows are production-ready for client delivery
Identify risks tied to data readiness, rights, infrastructure, resourcing, or dependencies—and directly drive resolution
Establish and run hands-on operating cadences (delivery reviews, escalation paths, executive updates)
Feed learnings from live delivery back into product, data, and technical roadmaps to drive continuous improvement
Act as the senior, hands-on client-facing delivery lead for active Life Sciences engagements
Own delivery communication, expectation-setting, and issue resolution
Develop deep understanding of client goals and proactively identify:
Expansion opportunities
Follow-on data, analytics, or evidence needs
Additional ways Arcadia can deliver value
Partner closely with Commercial to support renewals, upsells, and new opportunities rooted in delivery success
Partner closely with Finance to:
Track project economics and margin
Improve forecasting and delivery planning
Ensure readiness for revenue recognition and renewals
Make pragmatic decisions about resourcing, sequencing, and vendor usage to balance speed, quality, and cost
Qualification
Required
10–15+ years in delivery, operations, or program leadership roles with direct accountability for execution
Experience delivering complex data, analytics, or evidence programs in life sciences, including: RWE / HEOR / market access analytics, Life sciences data platforms or marketplaces, Precision medicine or analytics-driven healthcare services
Demonstrated success operating in ambiguous, high-growth environments where processes are still being built
Strong working knowledge of: Real-world data (claims, EHR, linked datasets), Life sciences data licensing and usage models, Analytics and evidence-generation workflows
Comfortable working directly with engineers and analysts while serving as a credible LS-facing leader
Track record of partnering with commercial teams to drive expansion and long-term account growth
Preferred
Deep life sciences and healthcare data fluency, with hands-on experience delivering real-world data, analytics, or evidence-generation programs and navigating data quality, governance, and licensing considerations
Proven execution leadership in complex, cross-functional environments, with a track record of owning outcomes end-to-end, solving problems in ambiguity, and unblocking teams across engineering, analytics, product, legal, and commercial partners
Strong business and client impact orientation, including the ability to influence stakeholders, translate delivery insights into scalable operating improvements, and support client retention, expansion, and long-term growth
Company
Arcadia
Arcadia helps providers, payers, and government organizations transform healthcare data into predictive insights that drive better outcomes, increase revenue, and reduce costs.
201-500 employees
H1B Sponsorship
Arcadia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (8)
2023 (4)
2022 (5)
2021 (8)
2020 (11)
Funding
Current Stage
Growth StageTotal Funding
$197.5MKey Investors
Vista Credit PartnersCigna Ventures
2025-07-01Acquired
2023-04-13Debt Financing· $125M
2020-01-13Series Unknown· $29.5M
Leadership Team
Anna Basevich
SVP Enterprise Partnerships and Customer Enablement
Aneesh Chopra
Chief Strategy Officer
Recent News
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