Microsoft · 2 hours ago
Customer Success Account Manager - CTJ - TS/SCI
United States, District of Columbia, Washington D.C.
Full-time
Onsite
Mid, Senior Level
$106K/yr - $204K/yr
4+ years expMicrosoft is a leading technology company that empowers every person and organization on the planet to achieve more. As a Customer Success Account Manager, you will guide cloud adoption for strategic customers in government, ensuring successful outcomes through effective delivery and program management.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues
Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account
You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work
Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success
You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives
Qualification
Required
Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience
Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination
This position requires successful verification of the stated security clearance to meet federal government customer requirements
You will be asked to provide clearance verification information prior to an offer of employment
This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
Citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance
This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Experience managing and leading Department of Defense enterprise level Information Technology and/or mission critical solutions
Experience managing and leading classified (Secret and above) Department of Defense enterprise level Information Technology and/or mission critical solutions
3+ years relevant work experience within customer industry
Prior White House/White House Communication Agency experience desired and valuable
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Project Management Institute (PMI) or equivalent Project Management certification
Prosci or equivalent certification
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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