CDO Technologies, Inc. · 15 hours ago
Lead CSC Manager
San Antonio, TX, US
Full-time
Onsite
Senior LevelCDO Technologies, Inc. is a company that specializes in delivering innovative solutions for unique business problems in the commercial and federal sectors. The Lead CSC Manager is responsible for daily management and oversight of all contractor staff assigned to the Client Support Center, ensuring optimal help desk performance and user satisfaction in accordance with ITIL best practices.
Business IntelligenceInformation Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Oversee all ticket/task assignments, coordinating with the Government CSC lead for proper prioritization and resource allocation
Manage CSC capacity, ensuring adequate manning and coverage for all required operational hours as described in the PWS
Implement ITIL best practices for Incident, Problem, Change, and Configuration Management
Measure and report CSC performance weekly, and implement process improvements based on findings and leadership input
Coordinate technical support and user training for a wide variety of applications and operating systems; ensure compliance with security directives
Address scheduling conflicts, escalating to Government CSC Lead and/or Task Order Team Lead as needed
Qualification
Required
Proficiency in Windows operating systems and Microsoft Office products
Working knowledge of Microsoft Active Directory and current system administration practices
DoD 8140 IAT Level II baseline certification (Security+ CE preferred)
Must have an active TS/SCI security clearance
CI Polygraph required if accessing NSA systems as administrator
Benefits
Two medical plan options
LiveHealth program to see a doctor online anytime day or night
Dental
Vision
Flexible Spending Account for medical or childcare
401(k) plan
Company paid short- and long-term disability
Life insurance
Tuition reimbursement
Professional development
Certification reimbursements
Generous leave program including paid holidays, vacation, and sick leave
Company
CDO Technologies, Inc.
Founded in 1995 by Al Wofford, CDO Technologies delivers the best solutions for unique business problems in the commercial and federal sectors.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageRecent News
Washington Technology
2025-06-22
Business Journals
2022-05-07
Company data provided by crunchbase