RENA Technologies North America · 13 hours ago
Field Service Engineer
Sherman, TX, US
Full-time
Onsite
Senior Level
$65K/yr - $90K/yr
5+ years expRENA Technologies North America is seeking a Field Service Engineer to conduct technical installation and maintenance activities. The role involves expert level troubleshooting, customer satisfaction improvement, and technical training, while coordinating daily activities with minimal supervision.
Industrial AutomationSemiconductor
Responsibilities
Performs expert level maintenance and the responsibility of day to day scheduling of given assignments
Performs expert maintenance on multiple lines of equipment including OEM’s with extensive/applied knowledge of hardware, software, and process
Performs expert level troubleshooting skills in order to resolve tool problems
Field Service Engineer will establish and maintain a high level of customer satisfaction
FSE will attend customer fab safety classes while observing all rules and regulations pertaining to customer site
FSE will help develop with the customer a preventative maintenance program, along with basic/expert troubleshooting procedures
FSE facilitates and reconciles data collection with the customer to be presented at tool performance meetings when required
Performs expert maintenance on multiple lines of equipment with extensive/applied knowledge of hardware, software, and process
Understanding and knowledge of standard operating procedures
FSE’s will familiarize themselves with standard operating procedures for the field service organization
FSE will coordinate daily activities with little supervision
FSE will be available for after hour phone support when required and after hour on-site service support if necessary
FSE will perform technical training to less experienced personnel within department and customers when necessary
Will provide technical assistance and knowledge on product engineering updates and designs
Qualification
Required
Bachelor of Science, in electrical, mechanical, or equivalent with additional applicable courses or professional certification in electronics preferred
This position typically requires 5 or more years related work experience with extensive/applied knowledge of the Semiconductor Industry, Silicon Wafer Fabrication, Environmental, Health and Safety, Flow Controls, Pneumatics, Chemistry, and Computer Programming
Must possess good verbal and writing skills to interact with peers, management, and customers
Must show skills in utilizing basic electronic troubleshooting equipment
Must show proficiency in basic computer skills, i.e., Excel, Word, DOS, Windows Operating System, and E-Mail
Must be willing to travel and/or relocate outside of area based on business needs
Must be willing to travel at a moment's notice, staying through the completion of the task assigned
Must feel confident and comfortable working around hazardous chemicals
Ability to work within a confined space
Ability to lift heavy loads up to 50 lbs
Must be able to discern and appropriately handle confidential material and information
Must be able to possess the ability to think quickly and get answers to problems fast
Must have the ability to handle multiple problems at any given time
Must be able to work in a highly functioning team environment
Display the highest levels of honesty, integrity and professionalism
Take pride in your work and in the company
Communicate openly and strive for peak performance in daily tasks
Know and deliver the quality service RENA's customers have come to expect
Company
RENA Technologies North America
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501-1000 employees
H1B Sponsorship
RENA Technologies North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2019-12-13Acquired
Leadership Team
John Hazlett, CPA
Chief Financial Officer
Derek Spencer, MBA
Chief Operating Officer
Company data provided by crunchbase