Washington Metropolitan Area Transit Authority (WMATA) · 5 hours ago
Director Service Delivery & DM (Network Engineering)
Washington, DC
Full-time
Onsite
Director/Executive
9+ years expWashington Metropolitan Area Transit Authority (WMATA) is seeking a visionary Director of Service Delivery with deep network engineering expertise to ensure reliable, secure, and scalable digital services. This leadership role drives operational excellence across complex transit environments, integrating advanced network infrastructure with service delivery strategies to meet the highest standards of safety, reliability, and customer experience.
Association
Responsibilities
Direct end-to-end service delivery for mission-critical transit systems
Architect and oversee high-availability network environments across data center, cloud, and transport layers
Ensure compliance with rigorous SLAs, security standards, and regulatory requirements
Collaborate with Network Operations, Unified Communications, other DM business units, carrier partners to optimize connectivity and resilience
Drive continuous improvement through performance metrics, incident response acceleration, and cost-effective solutions
Leads the operations and maintenance of WMATA Service Delivery and Operations
Plans and monitors projects and daily tasks by coordinating resources across all project teams and allocating funds as necessary
Works with WMATA Business Sponsors to understand their interests and needs and ensures that the program meets their specific needs and requirements over time
Manages the divisions budget, monitors expenditure and ensures the program achieves its financial and business goals
Ensures the appropriate solutions are developed and deployed on time for the operational and business community
Manages risk and proactively takes corrective measures to resolve issues
Implements industry best practices of enterprise life cycle management and standard tools that meets the business goals and vision of Digital Modernization to obtain economies of scale, reestablish mission focus, and reduce operational risk
Establishes the appropriate procedures and practices to ensure that common practices and policies are applied across the family of systems and solutions
Partners with the other Digital Modernization leaders to leverage common tools and techniques across the solution offerings
Develops and implements strategy for the division, including developing a robust risk mitigation plan
Reports on division performance to Digital Modernization leadership team
Identifies alternative solutions to unique business problems, integrates the work of others as a team or project, and predicts future environments or the impact on future processing
Keeps abreast of current practices and trends in information technology management
Participates in defining technological strategic direction to Digital Modernization to ensure industry best practices are met, followed, and implemented
Guides Authority technology solutions for business problems
Assists offices in the identification of technology resource consolidation, information technology efficiencies, and leverages existing technology and resources
Assists offices in their efforts to conduct information planning, develops information technology strategies, designs information technology solutions that align with Digital Modernization strategic direction, standards and develops information technology procurement such as develop Requests for Proposal and Requests for Information related to the tools and professional services needed specific to the Program/Project need
Has an understanding of Federal/WMATA Contract Officers Technical Representative process and procedure and ensures compliance with them
Monitors the financial performance of assigned projects within Digital Modernization budget guidelines
Assists Authority with technology management improvement
Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions
Qualification
Required
Bachelor's degree in Information Technology, Business Administration or a related field
In lieu of a non-technical or non-business-related degree a high school diploma and an additional four (4) years of experience in any of the following: data center management, service desk, network infrastructure, telecommunications, or cloud solutions
Nine (9) years of experience working in any of the following: data center management, service desk, network infrastructure, telecommunications, or cloud solutions
Ability to complete satisfactorily the medical examination for this job. The incumbent must be able to perform the essential functions of the job with or without reasonable accommodation
Preferred
WMATA Contract Officer Technical Representative certification within one year of hire date
Company
Washington Metropolitan Area Transit Authority (WMATA)
Ready to take on a new career in transit? Metro is the “Employer of Choice” in the region for people that are passionate about mobility, business development, regional connectivity and tourism.
10001+ employees
H1B Sponsorship
Washington Metropolitan Area Transit Authority (WMATA) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Randy Clarke
General Manager and CEO
Terrence G.
Vice President and Chief Technology Officer
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