Republic Services · 3 hours ago
Customer Service Consultant
Gardena, CA, USA
Full-time
Onsite
Entry, Mid Level
$23.40/hr - $32.17/hr
2+ years expRepublic Services, Inc. is a leader in the environmental services industry, providing a complete set of products and services including recycling and waste management. The Customer Service Consultant is responsible for delivering high-quality service to customers, addressing escalated inquiries, and identifying additional service needs to generate revenue.
Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management
Responsibilities
Identify additional service needs during customer service calls; take advantage of cross-sell opportunities to generate additional revenue and contribute to the Company’s growth and profitability goals
Respond to escalated customer service calls in a timely and accurate manner ensuring that residential customer issues and concerns are treated in a respectful and professional manner
Effectively respond to escalated issues regarding commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve complex issues including service level changes, contractual obligations, billing escalations, service cancellations, price increases, profitability analyses and equipment issues
Maintain team and site level awareness of quality, productivity and efficiency. Work with supervisor to make improvements as necessary
Serve as a primary resource for others, facilitating timely and accurate exchange of information among team members and customers
Return all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as possible
Receive and review individual performance metric reports and action plan with manager to understand individual performance
May develop, produce and review ad hoc reports that address cross-functional business operations
Enter service data into computer for billing and scheduling purposes
Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution
Perform other job-related duties as required
Qualification
Required
High School diploma or GED
Two years of prior customer service experience in a high volume call center environment
One year of prior telephone sales experience
Benefits
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO)
Company
Republic Services
Republic Services provides comprehensive environmental services to support business, home and community.
10001+ employees
H1B Sponsorship
Republic Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (22)
2023 (14)
2022 (17)
2021 (26)
2020 (18)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-07-01IPO
Leadership Team
Jon Vander Ark
President and CEO
Brian DelGhiaccio
EVP, Chief Financial Officer
Recent News
2026-01-06
Company data provided by crunchbase