Rusnak Auto Group · 4 hours ago
Client Portfolio Manager | Mercedes-Benz Arcadia
Arcadia, CA, US
Full-time
Onsite
Mid LevelRusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. The Client Portfolio Manager position is responsible for achieving client retention and sales goals, generating leads, and ensuring client satisfaction through effective communication and follow-up.
AutomotiveMarketingRetailSalesTransaction Processing
Responsibilities
Consistently Meets or Exceeds Client Retention Objectives
Source clients by accessing Eleads/Automotive Mastermind System and evaluating potential opportunities of clients that could generate a trade-in sale
Generate sales lead; make contact with clients that have the possibility to exchange their vehicles, assess their current needs, and provide appropriate recommendations
Set appointment with trade-in clients for trade evaluation and assist clients with product knowledge to facilitate the customer’s selection of a replacement vehicle that best meets their need
Identify and introduce the clients with interest in a vehicle to the Sales Consultant that is best able to assist him/her with a vehicle demonstration and finalization of the sales transaction
Solicit dealership purchase of client’s vehicle if client has no interest in another vehicle
Consult with the Finance department to explore possibility of presenting extended service contract coverage once illegibility has been verified and present clients with extended service contract options
Follow up with clients after their visit to assess their experience, thank them and invite them back to the company for their next purchase
Consistently Meets or Exceeds Sales Objectives
Develops, implements, monitors, and adjusts sales goals (financial and volumes) with sales management to achieve personal and Company sales objectives; reviews and analyzes actions at the end of each day, week, month, and year to determine how to plan more effectively in the future
Consistently meets or exceeds the goal of satisfying the transportation needs of our Clients
Proactively works with the Sales Manager, General Sales Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals; attends and actively participates in all sales meetings
Sells, leases, delivers a pre-agreed upon monthly minimum amount of vehicles
Promptly and professionally greets, and offers assistance or direction to, all Clients that enter the dealership showroom or sales lot
Consistently assists each Client with selecting a vehicle by asking questions, listening carefully to their responses, and matching their expectations with our vehicles by fully explaining product performance, application, benefits, and optional equipment
Offers test drives to all Clients; strictly follows Company policies and procedure regarding test drives; prior to test drive, obtains proper identification from Client
Knows, understands, and strictly follows all Company, local, state, and federal, policies, rules, and regulations regarding automobile sales
Knows and understands equity and values; fully capable of explaining depreciation to the Client
Consistently ensures that a member of the sales management team has the opportunity to meet each Client
Ensures that all closed deals are forwarded to the Finance and Insurance Manager (F&I Manager), along with properly completed paperwork, such as, but not limited to, insurance information and title
Consistently ensures that all sales orders are completed and paperwork is processed in accordance with established Company policies and procedures
Prior to Client arrival, ensures sold vehicle is ready for delivery
Delivers vehicle to Client; ensures that the Client fully understands the vehicle's operating features, warranty, and paperwork
Introduces Clients to Service Department Team; emphasizes to Client the quality and efficiency of service repairs and maintenance available in the dealership's service department; schedules first service appointment
Consistently follows up on all post-delivery items, such as, but not limited to, tag/title work, "we-owes," and special requests, to ensure that we continue to meet or exceed Client expectations
Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients
Adheres to the Company requirements for fully and effectively utilizing the Customer Relationship Management (CRM) tool; maintains a Client follow up system that encourages repeat and referral business and contributes to Client satisfaction
Qualification
Required
H.S. Diploma/GED
Current California Driver License with satisfactory Department of Motor Vehicle driving record
Current California Sales License
Strong verbal and written communication skills
Excellent interpersonal and customer service skills
Preferred
Previous experience as a Sales Consultant or similar positions in Automotive, Retail, Sales, Hospitality, industry/ies
Benefits
Professional development and opportunities to grow within a well-respected company
Competitive Pay
Health Insurance Coverage (medical, dental, vision, and life)
Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
401(k) Retirement Plan
Flexible Spending Account
Paid Time-Off (vacation pay, sick pay, holiday pay)
Parental Leave
Employee Perks (sports games, theme parks, etc.)
Employee Referral Bonus Program
Company
Rusnak Auto Group
Rusnak Auto Group operates as a new and pre-owned luxury car dealer in Los Angeles and Southern California.
Founded in 1959
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
V
Victoria Rusnak
CEO and President
Recent News
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