Monarch Investment and Management Group · 4 hours ago
Resident Relations Specialist (Apartments)
Franktown, Colorado
Full-time
Onsite
Entry Level
$23/hr - $26/hr
1+ years expMonarch Investment & Management Group is actively interviewing for a Resident Relations Specialist to join our growing Marketing Team in Franktown, CO. This role focuses on building and maintaining positive relationships between apartment residents and onsite property teams, enhancing resident engagement, retention initiatives, and overall satisfaction.
Real Estate
Responsibilities
Foster positive, professional relationships with apartment residents
Support resident retention and satisfaction initiatives
Research and recommend new ways to improve the resident living experience
Assist with resolving challenging resident concerns and service issues
Plan and execute resident events and initiatives from start to finish
Coordinate vendors, contracts, sponsorships, and onsite staffing
Assist with community newsletters, announcements, and resident communications
Respond to online reviews and monitor resident feedback
Distribute monthly property ranking and performance reports
Deliver and execute resident satisfaction surveys
Analyze survey results and recommend improvements
Track trends related to customer service and resident experience
Qualification
Required
Bachelor's degree in Business, Marketing, Communications, or related field
Strong computer proficiency
Excellent written communication skills with the ability to create engaging resident-facing content
Strong organizational and project management skills
Detail-oriented, accurate, and deadline-driven
Flexible and adaptable in a fast-paced environment
Ability to manage multiple priorities and troubleshoot issues as they arise
Preferred
1+ year of customer service experience (multifamily, hospitality, or service-based industries preferred)
Benefits
$45/month Blue Cross medical insurance
FREE dental and life insurance
Vision & voluntary benefits
401(k) with 3% company match
Generous PTO, paid holidays, and sabbatical program
Tuition reimbursement & paid training
$500–$1,000 employee referral bonuses
20% rent discount at Monarch communities (terms apply)
FREE skiing at Monarch Mountain
Exclusive employee discounts (Verizon, Expedia, Office Depot & more)
Company
Monarch Investment and Management Group
Monarch Investment and Management Group ("Monarch") specializes in the acquisition and management of income-producing real estate, particularly multi-family apartment communities.
Founded in 1992Franktown, CO, US
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase