Zones, LLC · 16 hours ago
Field Services Technician
Cleveland, Ohio
Full-time
Onsite
Mid, Senior Level
$35/hr - $45/hr
5+ years expZones, LLC is a Global Solution Provider of end-to-end IT solutions specializing in various services including Digital Workplace and Security. The Field Services Technician will provide technical service and support for hardware and software, ensuring systems are maintained and assisting users with varying IT knowledge levels.
Cloud InfrastructureCyber SecurityInformation ServicesInformation TechnologyInternet of ThingsSoftware
Responsibilities
Install, configure and support new hardware and software infrastructure
Ensure that hardware and software systems are maintained
Provide technical support to users with very different levels of IT knowledge and competence
Create work instructions and installation documentation
Act as the liaison between the Zones team and the customer
Travel to customer locations and possess a flexible work schedule, this will require overnight stays
Will be responsible for own vehicle with mileage reimbursement
Provide own cell phone (monthly company reimbursement)
Other duties as assigned
Qualification
Required
High School diploma or equivalent
At least 5 years' experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems
A+ certification
Ability to travel up to 75% (including a weekend departure, traveling during off-hours, and frequent overnight stays)
Retail and Point of Sale experience
Experience with Waystation, Restaurant Builder, NewPOS
Server and Network rack and stack and connectivity
Familiarity with standard Windows O/S and Office suites
Apple iOS knowledge
Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties
Ability to perform final configuration tasks on customer premises
5+ years' experience with desktop/laptop hardware
5+ years' experience with structure cabling
Excellent customer service and communication skills
Preferred
Associate's degree
OTP/STP training preferred
Digital Signage experience desired
Benefits
Medical, dental and vision coverage
Life insurance
Disability insurance
Voluntary accident
Hospitalization and critical illness insurance options
A 401(k) plan with matching provision
Paid time off
Personal sick leave
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
1001-5000 employees
H1B Sponsorship
Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Yehia Maaty Omar
Chief Executive Officer
Saad Ayub
SVP, Chief Digital and Innovation Officer
Recent News
MarketScreener
2025-10-17
Company data provided by crunchbase