Ciroos · 2 months ago
Senior Forward Deployed Engineer
Pleasanton, CA
Full-time
Onsite
Mid, Senior Level
4+ years expCiroos is a seed-stage startup focused on providing AI solutions for Site Reliability Engineering. The Senior Forward Deployed Engineer will be responsible for deploying Ciroos in enterprise environments, optimizing AI capabilities, and ensuring customer satisfaction through technical advocacy and operational support.
Artificial Intelligence (AI)Software
Responsibilities
Implement and optimize our AI SRE Teammate to meet the needs of our customers in production and pre-production environments
Proactively monitor customer deployments (with Ciroos!) to ensure that our customers get the best out of the product
Use Ciroos to uncover latent reliability issues (misconfigurations, deployment regressions, scaling) of customer environments
Recommend best practices to customers for implementing the Ciroos AI SRE Teammate in their environment
Plan, design, build, and maintain highly scalable, reliable, and efficient infrastructure for our AI SRE Teammate
Serve as the customer’s technical advocate into engineering and product
Conduct post-incident reviews to identify root causes and implement preventative measures
Ensure security best practices are integrated into customer deployments
Train SRE, Ops, and Platform teams at the customer on how to operate with Ciroos AI SRE Teammate
Support production cutovers; measure and demonstrate MTTR reduction and elimination of manual toil
Build long-term technical relationships with senior engineering leaders at customer organizations
Contribute to a culture of continuous learning and improvement within Ciroos
Qualification
Required
Customer obsessed: Deep empathy for customers in operational roles such as yours (SREs, ITOps, and DevOps) with a passion to reduce their toil and innovate on their behalf, and always willing to go the extra mile to delight customers
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
At least 4 years of experience in Site Reliability Engineering, DevOps, or a similar operational role. Prior experience in a technical customer success role is a strong plus
Strong proficiency in at least one programming language (e.g., Python, Go, Java)
Extensive experience with cloud platforms (AWS, GCP, or Azure)
Solid understanding of Kubernetes, infrastructure as code tools (e.g., Terraform, CloudFormation, Ansible), and CI/CD pipelines
Intimately familiar with Generative AI, ML concepts and technologies. You must be actively using AI tools to drive your own personal productivity
Strong knowledge of open-source and commercial observability tools, ticketing systems, and incident management/response systems
Excellent problem-solving and analytical skills to diagnose complex systems systematically
Strong written and verbal communication skills with a collaborative mindset
Intrinsically curious and willingness to thrive in ambiguity
Preferred
Prior exposure to agentic AI or reasoning systems
Experience with operating/supporting customers running AI infrastructure or AI tools
Benefits
Comprehensive medical, vision, and dental benefits.
401k plans and commuter benefits.
Free lunches, snacks, and top-of-the-line espressos!
Equity that could change your life, not just look nice on paper.
QSBS eligibility for US employees
A career-defining, high-impact role with plenty of mentorship opportunities from founders and other coworkers.
Collaborative coworkers with high IQ and high EQ.
No politics.
No bureaucracy.
No permission-seeking.
Company
Ciroos
Ciroos provides an AI SRE Teammate that allows site reliability engineers (SREs), DevOps, and operations teams to become superheroes.
11-50 employees
H1B Sponsorship
Ciroos has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
$21MKey Investors
Energy Impact Partners
2025-06-03Seed· $21M
Leadership Team
Ronak Desai
Co-Founder and CEO
Amit Patel
Co-Founder, CTO & VP Engineering
Recent News
Company data provided by crunchbase