LanceSoft, Inc. · 15 hours ago
Route Service Representative
Erie, PA
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expLanceSoft, Inc. is seeking a Route Service Representative to act as the face of Quest Diagnostics, ensuring efficient transportation of patient specimens and materials. The role involves compliance with safety regulations, maintaining specimen integrity, and providing excellent customer service while operating a company vehicle.
Information Technology
Responsibilities
Responsible for compliance with all processes including and not limited to:
Timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures
Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination
Responsible for operating company vehicle safely as well as maintaining a valid driver's license and driving record within acceptable company guidelines
Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc
Follow route as scheduled/sequenced while allowing for will-call stops and special pickups
Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature
Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes
Place "Door Hanger" for will-call clients with no specimens out. Place "Door Hanger" for Daily clients who regularly provide specimens but none are available at scheduled pick up
The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up
Communicate with Dispatch before leaving an area to ensure will-calls have been cleared
Keep route information, sequencing and all client notes up to date
Attendance and punctuality in meetings and training sessions
Meet all training requirements in a timely manner as assigned
Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment
Document and provide appropriate client satisfaction information to Logistics Management
Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles
Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented
Qualification
Required
Valid Driver's license with a minimum of 1 year driving experience and documentation of a Motor Vehicle Record with three moving violation convictions within the previous 36-month period
Position requires travel
Extensive use of phone and hand held device (PC)
Prolonged standing/sitting/walking/driving
Fine dexterity with hands/steadiness
Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time
Ability to communicate effectively in English with clients, supervisors and peers
Vision-requires constant mental visual attention to details as well as ability to see well in limited light scenarios
Balancing
Bending/kneeling
Pushing/pulling
Reaching/twisting
Strong customer service skills
Strong interpersonal skills
Strong problem-solving skills
Strong sense of collaboration
Strong communication skills
Strong decision-making skills
Customer Focus
Integrity
Trust
Act with a Sense of Urgency/Importance
Approachable
Service driven
Sincere
Composure
Professionalism
Honesty
Respect
Patience
Knowledgeable
Humorous
Self-Development
Informing
Drive for Results
Preferred
1 year of experience in a customer service, logistics, or delivery related job strongly preferred
General computer knowledge and experience with handheld scanner equipment preferred
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase